Detention Clerk

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

OPERS retirement contribution

Job summary

Cuyahoga County Juvenile Court is seeking a Detention Clerk to support 24/7 operations in the Detention Center. Responsibilities include answering calls, greeting visitors, managing files, and handling security equipment sign-in/out.

The role involves data entry, report preparation, and coordination with Detention Officers during admissions and releases, with shifts from 8:15 AM to 12:15 AM, Monday through Friday, plus some holidays.

Qualifications

• High school diploma or equivalent.
• Six months of clerical experience preferably in a court setting.

Responsibilities

• Answer phone calls and route to appropriate personnel.
• Greet visitors and provide information or direct to the relevant department.
• Maintain filing and mail distribution for the Detention Center.
• Enter incident reports in the database and manage case files.
• Sign in/out Detention staff keys, radios, and jail tracker devices.
• Prepare and distribute various detention-related reports.
• Process admission, transfer, and release tasks in case management systems.

Skills

Typing

Data entry

Filing

Telephone handling

Customer service

Office equipment operation

Education

High school diploma or equivalent

Six months clerical experience (court setting preferred)

Tools

Detention center software

Job description

Job Title: Detention Clerk Salary Grade: 11

Division/Department: Court Operations/Detention Services Salary: $41,600.00

Reports To: Office Supervisor Date Posted: 7/20/26

FLSA Status: Non-Exempt Last Revised: 7/31/25

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Job Summary

The Detention Clerk plays a vital role within a 24-hour, 7-day-a-week facility. This team is responsible for ensuring proper coverage for shifts from 8:15 AM to 12:15 AM Monday through Friday. In addition, the Detention Clerk team is required to cover some holidays, with these shifts being equitably shared and selected among the team members. Shift hours may also include coverage for other shifts as necessary to ensure appropriate staffing levels.

This position has the responsibility of answering phone calls and routing calls to the appropriate personnel, greeting individuals who enter the court building and providing essential information or directing people to the relevant department/court room. The Detention Clerk keeps the file room organized for easy access to filing, as well as entering incident reports in the database and sorting incoming mail. The Detention Clerk is responsible for the signing in and out of Detention Staff Keys, Radios, and Jail tracker devices to Detention Staff.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

Performs various clerical duties that ensure the Detention Center functions in an efficient manner, including typing, data entry, filing, copying, and distributing mail throughout the Detention Center.

Answers telephone, refers calls, takes messages and responds to inquiries from Detention Center and Court staff, police officers, parents, and other parties.

Serves as initial point of contact to members of the general public reporting to the Juvenile Court and/or Detention Center.

Assists in directing families to various departments/courtrooms throughout the facility.

Confirms identities of professional and family visitors to the Detention Center and registers visitors within electronic detention/case management software.

Works directly with Detention Officers during the admission process. Processes juveniles who are authorized for admission to or release from the Detention Center.

Creates and maintains confidential resident files for youth admitted to the detention center. Compiles all associated paperwork including, but not limited to: resident property sheets, mental health screening tools, resident call sheets, etc.

Manages the Key/Radio room by ensuring the proper sign-in and sign-out of all equipment required for detention staff during their shifts.

Completes and maintains an accurate running count of all current residents of the facility.

Prepares and distributes various reports, including but not limited to: Daily Detention Center Arraignment Docket; Daily Hearing Dockets for Secured Detention, Daily Admissions and Release, etc.

Electronically processes all admission, transfer, and release tasks submitted by Judges and Magistrates in various case management systems.

Verifies and ensures accuracy of resident data within various electronic case management systems.

Communicates with Detention Center staff via hand-held radio and operates base station.

Performs other duties as assigned or directed.

Supervisory Responsibilities

Has no direct supervisory responsibility for staff members.

Equipment Operated

Standard office equipment and office technology such as copy machines, scanners, personal computers, and telephones. Secure detention devices such as keys, radios, and detention center management system personal devices.

Confidential Data

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Potential exposure to hazardous situations that may occur due to working in the court environment can be tense and hostile atmosphere, contagious diseases, loss of bodily fluids, vulgar and obscene language, emotionally charged situations. The employee must have the capacity to work in closed environment and work with criminal offenders, some of whom may be dangerous. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries.

Usual Physical Demands

While performing the duties of this job, the employee is required to sit, to speak clearly, and to hear. The employee must occasionally lift and/or move up to 20 pounds.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to prioritize job tasks and to complete them without direct supervision. Ability to communicate with Detention Center and Court staff and the public. Ability to operate computer, typewriter, and other office machines.

Ability to maintain a professional, calm, and courteous demeanor when interacting with upset members of the public, demonstrating empathy and effective communication in challenging situations.

Ability to work collaboratively with coworkers in a respectful and supportive manner, fostering a positive and cooperative work environment.

Education and/or Experience

High school diploma or equivalent

AND

Six (6) months of clerical experience preferably in a court setting.

Licensure or Certification Requirements

None.

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

EEO/ADA/SMOKE-DRUG FREE ENVIRONMENT

EEO/ADA/SMOKE-DRUG FREE ENVIRONMENT

Ohio Relay Service 1-800-750-0750