Detailer - Town & Country Toyota

Sonic Automotive; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Greeter/Porter to enhance customer experience in a fast-paced automotive environment. This role involves greeting customers, managing vehicle flow, and ensuring a clean and safe service area. With a focus on teamwork and customer satisfaction, you'll be part of a dynamic team that values your contributions and supports your professional growth. Enjoy competitive compensation and comprehensive training as you embark on a rewarding career in the automotive industry. Join us and make a significant impact on our customers' experiences!

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Qualifications

• Ability to perform essential duties satisfactorily.
• Must pass pre-employment testing including background checks.

Responsibilities

• Greet customers and direct them to appropriate personnel.
• Control service traffic flow and maintain a clean service area.
• Drive vehicles safely and report any damages immediately.

Skills

Customer Service

Vehicle Operation

Safety Awareness

Communication Skills

Education

High School Diploma

Job description

Company Description

At Town & Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

1. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
2. The requirements listed are representative of the knowledge, skill, and/or ability required.
3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
4. All applicants must be authorized to work in the USA.
5. All applicants must perform duties and responsibilities in a safe manner.
6. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.