Destination Services Manager

Broward County; Fort Lauderdale (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Vacation/PTO

Tuition Reimbursement

Paid Parental Leave

Health benefits

Health Savings Account (HSA)

457 Deferred Compensation

Job summary

Broward County's Visit Lauderdale seeks an experienced Destination Services Manager to lead a new team servicing meetings and conventions of all sizes in Greater Fort Lauderdale. The role focuses on strong partner relationships and maximizing visitor impact through exceptional service.

The manager collaborates with the sales team to ensure seamless transitions from service to sales, with emphasis on rebooking groups and driving repeat business.

Qualifications

• Requires a Bachelor's degree in business, marketing, hospitality or related field.
• Four (4) years of marketing, journalism, business, hospitality, event services, communications, or closely related experience with a minimum three (3) years' experience planning and executing complex, large-scale conferences and/or events.

Responsibilities

• Oversee an in-house team servicing meetings and conventions of all sizes.
• Be the primary contact for hotels, attractions, restaurants, transportation providers and partners.
• Forecast operational needs, participate in budgeting and strategy; communicate achievements to leadership.
• Adapt to last-minute changes and maintain a calm, solution-oriented approach.

Education

Bachelor's degree in business, marketing, hospitality or related field

Certified Destination Management Executive (CDME)

Certified Meeting Professional (CMP)

Professional certification in marketing, advertising, tourism, or hospitality

Job description

Destination Services Manager (GFLCVB Manager)

The Broward County Board of County Commissioners is seeking qualified candidates for Destination Services Manager (GFLCVB Manager).

FY 2027 Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

Neighborhood Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $90.84 / Family $315.17

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

This announcement will remain active until a sufficient number of applications have been received and may close at any time.

General Description

Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is seeking an experienced services leader to build, manage, and inspire a new Destination Services team. This position supports group sales, sports sales, and special events by maintaining strong relationships with local industry partners, connecting meeting planners with essential resources, and helping maximize the economic impact of visitors. A core measure of success in this role is the rebooking of groups, and the manager will work closely with the sales team to ensure seamless transitions between service and sales phases, creating a consistent and compelling experience that drives repeat business.

This position serves as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners, requiring exceptional communication skills and a strong customer-service orientation.

Management responsibilities include building and developing the team, participating in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. Because servicing events is dynamic, the candidate must be comfortable adapting to last-minute changes, resolving unexpected issues quickly, and maintaining a calm, solution-oriented approach.

Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn is required.

This position performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

This position also supports emergency functions before, during, and after a disaster, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event.

Performs related work as assigned.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university in business, marketing, communications, hospitality, journalism or field relevant to area of assignment.

Requires four (4) years of marketing, journalism, business, hospitality, event services, communications, or closely related experience with a minimum three (3) years' experience planning and executing complex, large-scale conferences and/or events.

Special Certifications and Licenses

None.

Preferences

• Certified Destination Management Executive (CDME)
• Certified Meeting Professional (CMP)
• Professional certification in marketing, advertising, tourism, or hospitality from an accredited school or association

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The Destination Services Manager will oversee an in-house team responsible for servicing meetings and conventions of all sizes, from single-facility events to large, complex city-wide programs. The ideal candidate brings hotel experience in a meetings-focused service role and a deep understanding of association and corporate event dynamics. Prior experience as a meeting planner, convention services manager, or event manager is highly beneficial.

This position serves as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners, requiring exceptional communication skills and a strong customer-service orientation.

Management responsibilities include building and developing the team, participating in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. Because servicing events is dynamic, the candidate must be comfortable adapting to last-minute changes, resolving unexpected issues quickly, and maintaining a calm, solution-oriented approach.

Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn is required.

This position performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

This position also supports emergency functions before, during, and after a disaster, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event.

Performs related work as assigned.

Competencies

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.
• Resourcefulness: Secures and deploys resources effectively and efficiently. Leverages team resources well to accomplish the team's goals. Holds others accountable for conserving resources. Manages work across multiple projects or work streams to ensure that expected progress is made.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks