Destination Experience Associate (Part-time)

Maryland Office of Tourism Development; Annapolis (MD); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Parking

Paid sick and safe leave

Job summary

Visit Annapolis & Anne Arundel County (VAAAC) is seeking a Part-time Destination Experience Associate to serve as a front-line ambassador for the destination, delivering exceptional visitor service and information at the Welcome Center, airport, and Annapolis locations. The role supports events, displays, and on-site activations while coordinating with the Assistant Director of Destination Experience.

Responsibilities include greeting travelers, distributing materials, maintaining current

Qualifications

• Experience in customer service, hospitality, or tourism.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in high‑traffic situations.
• Knowledge of the local area is a plus.

Responsibilities

• Greet and assist travelers and visitors with information about events, attractions, dining, accommodations, and transportation.
• Provide directions, maps, brochures, and other resources; answer inquiries by person, phone, and email.
• Keep visitor information displays current and engaging; monitor inventory of materials.

Skills

Customer service

Communication

Multitasking

English proficiency

Job description

Destination Experience Associate (Part-time)

Visit Annapolis & Anne Arundel County (VAAAC) is a fast-paced, mission-driven destination marketing and management organization. The Part-time Destination Experience Associate serves as a front-line ambassador for the destination, providing exceptional visitor service, destination information, and operational support across VAAAC’s visitor facing locations.

This position may work at The Welcome Center by Visit Annapolis & Anne Arundel County at BWI Thurgood Marshall Airport, the Visitor Center at 26 West Street in Annapolis, and other off‑site locations or events based on organizational needs. This position reports to the Assistant Director of Destination Experience.

Key Responsibilities:

Traveler and Engagement Experience

• Greet and assist travelers and visitors by providing knowledgeable, welcoming, and timely information about events, attractions, dining, accommodations, transportation, and other destination experiences.
• Provide directions, maps, travel guides, brochures, and other resources to assist visitors with navigating Anne Arundel County, and Maryland. Answer visitors' questions in person, by phone, and through email inquiries.

Destination Displays and Visitor Engagement

• Help ensure visitor facing information, promotional materials, displays, and resources remain current accurate, organized and visually engaging.
• Monitor and maintain inventory of visitor information and promotional materials.

Event and Conference Support

• Support on-site destination activations for major conferences, meetings, conventions, and events throughout the region.
• Assist with preparing and distributing destination materials, visitor information displays, and other resources for conference and event attendees.

Visitor Center and Operational Support

• At the BWI location you will adhere to all applicable airport security requirements and procedures and assist travelers with appropriate airport resources, including directing lost‑and‑found inquiries to the appropriate airport department.
• Respond to special guest requests, including accessibility and language assistance, with professionalism.
• Other duties as assigned.
• Airport-based, front-facing position requiring frequent interaction with the public.
• May involve standing for extended periods.

Location (various locations)

• Baltimore Washington International Thurgood Marshall Airport
• 26 West St, Annapolis, MD 21401
• While in training you will be required to work at the Annapolis location until the Welcome Center is open

Qualifications

• Previous experience in customer service, hospitality, or tourism strongly desired.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in high-traffic situations.
• Knowledge of the local area (transportation options, hotels, dining, attractions) preferred.
• Proficiency in English; additional languages are a plus.
• Must pass a TSA background check required by the airport

Compensation

• $25/hour
• 25-30 hours per week
• Paid sick and safe leave in accordance with Maryland law
• Parking

Additional Information

Eligible applicants may be subject to a background investigation under federal or state laws and regulations. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, removal from the list of eligibles, withdrawal of an offer for employment or immediate discharge.

Visit Annapolis & Anne Arundel County is a nonprofit, partnership-focused Destination Marketing/ Management Organization (DMO). VAAAC’s mission is to foster a welcoming destination and promote tourism on behalf of our visitors, partners, and community. VAAAC’s main office is located in historic downtown Annapolis, Maryland at 26 West Street.