Destination Assistance Advisor

Hopesglobalgetaways; Burbank (CA); Remote; USD 30,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Commissions only

Job summary

Hope’s Global Getaways is a remote travel planning company offering destination weddings, honeymoons, cruises, family vacations and luxury getaways. We are expanding our remote travel advisor network and seek personable individuals who enjoy helping others and researching destinations.

As a Destination Assistance Advisor, you will support travelers with vacation ideas, tailor recommendations, and coordinate reservations across suppliers.

Qualifications

• Friendly, professional and committed to positive customer experiences.
• Effective written and verbal communication skills.
• Strong listening, research and problem-solving abilities.
• Organized and capable of managing multiple responsibilities.
• Detail-oriented with a focus on accuracy and follow-through.

Responsibilities

• Communicate with prospective travelers to understand their vacation goals.
• Identify destination interests, preferred dates, budgets, and special considerations.
• Explore accommodations, resort experiences, cruises, and leisure packages.
• Research transportation services, excursions, sightseeing, and activities.
• Evaluate available supplier offerings and identify suitable vacation options.
• Provide personalized recommendations based on individual client needs.
• Explain travel inclusions, accommodation features, and reservation requirements.
• Assist with coordinating client-approved arrangements through supplier platforms.
• Review passenger details and confirm booking information is accurate.
• Maintain organized client profiles, travel documents, and reservation records.
• Keep clients informed about payment schedules, deadlines, and important updates.
• Offer continued assistance with routine inquiries and pre-departure preparations.

Skills

Customer service

Destination research

Communication

Time management

Tools

Email

CRM software

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are expanding our remote travel advisor network and seeking personable, resourceful individuals who enjoy helping others, discovering destinations, and providing dependable customer service.

As a Destination Assistance Advisor, you will support travelers as they explore vacation possibilities, evaluate available experiences, and prepare for upcoming trips. This opportunity combines destination research, personalized recommendations, client communication, and reservation coordination.

You may assist with tropical getaways, all-inclusive resorts, ocean cruises, family vacations, romantic retreats, luxury escapes, group trips, and international adventures.

Primary Responsibilities

• Communicate with prospective travelers to understand their vacation goals


• Identify destination interests, preferred dates, budgets, and special considerations


• Explore accommodations, resort experiences, cruises, and leisure packages


• Research transportation services, excursions, sightseeing, and activities


• Evaluate available supplier offerings and identify suitable vacation options


• Provide personalized recommendations based on individual client needs


• Explain travel inclusions, accommodation features, and reservation requirements


• Assist with coordinating client-approved arrangements through supplier platforms


• Review passenger details and confirm booking information is accurate


• Maintain organized client profiles, travel documents, and reservation records


• Keep clients informed about payment schedules, deadlines, and important updates


• Offer continued assistance with routine inquiries and pre-departure preparations

Candidate Qualifications

• Friendly, professional, and committed to positive customer experiences


• Effective written and verbal communication skills


• Strong listening, research, and problem-solving abilities


• Organized and capable of managing multiple responsibilities


• Detail-oriented with a focus on accuracy and follow-through


• Comfortable working independently and managing personal schedules


• Familiarity with computers, email, and online communication tools


• Willingness to learn new technology and supplier booking procedures


• Reliable internet connection and compatible computer or device


• Must be 18 years of age or older


• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region

Training & Professional Resources

• Destination research and vacation planning techniques


• Resort, cruise, and leisure travel product education


• Supplier reservation systems and booking procedures


• Client consultations and personalized travel recommendations


• Travel documentation and reservation management


• Customer communication and relationship-building strategies


• Opportunities for industry certifications


• Continued supplier education and professional mentorship

Opportunity Highlights

• Fully remote opportunity with flexible scheduling


• Part-time or full-time participation


• Independent-contractor, commission-based business opportunity


• No guaranteed salary or hourly compensation


• No previous travel industry experience required


• Access to professional training and supplier booking resources


• Travel-related discounts and supplier benefits where applicable


• Opportunities to develop customer service, research, and organizational skills


• Continued professional learning and development opportunities