Desktop Technician III — IT Support & End-User Expert

Gunnison Consulting Group Inc.; Anchorage (AK); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

401(k) company match

Medical, Dental, and Vision Insurance

Certifications and Training Allowance - $2,500/year

Paid Holidays

Personal Leave

Job summary

Gunnison Consulting Group Inc. in Anchorage, Alaska, is looking for a Desktop Technician to provide end-user computing support for the Department of the Interior. The role involves troubleshooting technical issues related to desktops, laptops, and mobile devices, as well as supporting Microsoft and Google applications. The position requires an Associate degree and at least 3 years of technical experience. The salary ranges from $40,000 to $43,000 per year, with additional benefits like personal leave and insurance.

Qualifications

• Minimum of 3 years of related technical experience.
• Ability to troubleshoot independently.
• Must be a U.S. Citizen.

Responsibilities

• Provide advanced Tier II/III technical support.
• Install, configure, and maintain hardware and software systems.
• Document incidents, resolutions, and system changes.

Skills

Troubleshoot hardware issues

Install software systems

Provide technical support

Knowledge of Microsoft Office

Knowledge of Google Workspace

Education

Associate degree or equivalent experience

Tools

GIS

AutoCAD

Job description

Description

Salary: $40,000 - $43,000/year

*The start date for this position is estimated to be early- to mid-September 2026.

Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations.

Duties and Responsibilities

• Provide advanced Tier II/III technical support and operates independently with minimal supervision, resolving moderately complex technical issues.
• Provide advanced desktop and end-user support for hardware, software, and peripherals
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and network connectivity
• Support Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail)
• Install, configure, and maintain hardware and software systems
• Support specialized applications such as GIS, AutoCAD, or other business applications
• Document incidents, resolutions, and system changes in a ticketing system
• Collaborate with IT teams to resolve escalated issues

Requirements

• Associate degree or equivalent combination of education and experience
• Minimum of 3 years of related technical experience
• Experience supporting:

Desktop and laptop systems

Mobile devices

Printers and scanners

LAN, servers, and network switches

• Ability to troubleshoot hardware and software issues independently
• Working knowledge of Microsoft Office and Google Workspace
• Ability to work with minimal guidance
• Must be a U.S. Citizen
• Must have the ability to obtain and maintain a government security clearance

The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.
Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:

• 3 weeks of Personal Leave your first year
• 11 paid Holidays each year
• 5 days of Flexible Time Off each year
• 401(k) company match at 50% up to 10% of your salary
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• Public Transportation Subsidies
• Certifications and Training Allowance - $2,500/year!

Why Join Gunnison?

• Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
• Quality is our top priority.
• Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
• There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
• We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
• We hire for careers at Gunnison, not to fill a position.

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.