Desktop Technician

Mass General Brigham; Salem (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated seeks an onsite Technical Support Associate at North Shore Medical Center to keep essential systems and equipment running. You’ll coordinate transport, setup, inventory, and provide quick troubleshooting and end-user support to minimize disruptions.

Daily responsibilities include diagnosing issues, documenting resolutions, and maintaining equipment inventories, with a 40-hour workweek, M-F 6:30am-3pm EST, at 81 Highland Avenue, Salem area.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 years of Customer Service Experience required.
• Experience supporting end-users with computers and applications.

Responsibilities

• Transport, set up, install, and decommission systems.
• Run diagnostic tests and troubleshoot technical issues.
• Assist customers with issues related to computers, applications, or telecom.
• Document issues and resolutions effectively.
• Provide professional, efficient end-user support and inventory monitoring.

Skills

Multitasking

Communication skills

Desktop hardware

Software proficiency

Mac OS familiarity

Office 365 familiarity

Education

High School Diploma

Tools

Office 365

Diagnostic software

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

In this hands-on technical role, you’ll help keep essential systems, equipment, and day-to-day operations running smoothly at North Shore Medical Center. You’ll coordinate the transport, setup, and inventory of technical equipment while supporting the secure and efficient operation of key systems. You’ll serve as a go-to resource for troubleshooting and technical support, quickly resolving issues to minimize disruptions and keep teams productive. You’ll also share your technical expertise with colleagues, providing guidance and practical solutions that help ensure reliable, seamless operations.

Essential Functions

• Transport, set up, install, and decommission systems.
• Perform tasks in accordance with layout diagrams and project schedules.
• Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
• Assist customers as needed with technical issues related to computers, Applications, or telecom
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
• Monitor and maintain inventory levels for equipment and accessories.

Qualifications

Education

• High School Diploma or Equivalent required

Experience

• 0-1 years of Customer Service Experience required

Knowledge, Skills And Abilities

• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications

Additional Job Details (if Applicable)

Onsite Working Model

• Onsite at North Shore Medical Center // Could provide backup support at any of our other 26 North Shore Clinics when needed
• Daily Schedule: M-F 6:30am - 3pm EST
• On Call once every 8 weeks to respond to urgent tickets and outreach to On Call Pager.

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.