Desktop Technician

Jobs via Dice; Denver (CO); On-site; USD 40,000; Full time

Job summary

An established industry player is looking for a skilled Desktop Technician to provide local and remote support in a dynamic IT environment. This role involves troubleshooting hardware and software issues, managing ticketing systems, and ensuring operational consistency across shifts. The ideal candidate will have a strong background in Windows support and excellent communication skills, ready to tackle challenges in a fast-paced setting. Join a forward-thinking company where your expertise will make a significant impact on user satisfaction and operational efficiency.

Qualifications

• 3-5 years of Windows Desktop support experience.
• Proficient in troubleshooting hardware and software issues.
• Ability to communicate effectively in English.

Responsibilities

• Provide first/second level support for customer issues.
• Install, upgrade, and troubleshoot Windows and Office applications.
• Maintain ticket updates for all reported incidents.

Skills

Windows 10-11

Microsoft Active Directory

GPOs

MS Office 365

PC hardware installation

troubleshooting

network devices

mobile device management

analytical skills

communication skills

Education

Bachelor's degree in Computer Science

CompTIA A+ certification

Microsoft Certified Professional (MCP)

Tools

ServiceNow

Cisco Jabber

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Procal Technologies, is seeking the following. Apply via Dice today!

Role: Desktop Technician

Location: Denver, CO

Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Desktop Support Engineer provides break fix, fault diagnosis, and resolution.

Providing fault analysis to customers' various core operating systems and platforms, as well as supporting and applying desktop fault resolution for the approved application suite.

Ideal candidate should have 3-5 years of experience in Windows Desktop support and Infrastructure support.

Candidate Required Minimum Qualifications And Skills

• Bachelor's degree or equivalent in Computer Science or related field. Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or better.
• Minimum of 3-5 years of relevant IT experience.
• Proficiency in Windows 10-11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
• Basic understanding of network devices like switches, routers, firewalls, wireless APs, wireless controllers, servers, multiplexers, etc.
• Ability to communicate effectively in English and be well-versed with the local language.
• Experience with mobile device management (iOS and Android), enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Familiarity with ITSM tools, especially ServiceNow.
• Ability to multi-task, prioritize, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required.

Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows 10, 11, Microsoft Office 365, Cisco Jabber, and other authorized desktop applications.
• Support Apple Mac OS to assist Mac users.
• Install, upgrade, support, and troubleshoot printers, hardware, and peripherals.
• Perform general preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
• Possess broad IT experience, including Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• Work in a project-based environment requiring flexibility and teamwork.
• Manage procurement and ownership of in-scope hardware and software.
• Provision and support remote site networks (LAN, WAN) and related operations.
• Provide break/fix Level 2 support for end-user hardware and software.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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