Desktop Tech I

CompuCom; New Castle (DE); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

Compucom Systems, Inc. is seeking a Level I Desktop Technician for onsite support in New Castle, Delaware. The role focuses on resolving basic hardware and software issues for laptops, desktops, tablets, smartphones, and printers, serving as the first point of contact via phone or email.

Responsibilities include troubleshooting, account management, documentation, and ensuring daily operations. Requires associates degree or equivalent, Windows/O365 knowledge, and strong customer communication.

Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• Knowledge of the assigned area required.
• Desktop and/or Infrastructure support experience.
• Account-specific training or certification.
• Technical writing competency.
• Cloud & SaaS services competency.
• Understanding of customer support, operations, and processes.
• Strong communication with stakeholders and customers.

Responsibilities

• Diagnoses hardware, software, and system failures using established procedures.
• Performs service, repair and installation of computer products including hardware, printers, and basic servers.
• Manages user accounts and permissions, and resets passwords.
• Maintains notes and updates in ticketing systems.
• Communicates with customers at various technical levels.
• Provides status updates per SLA guidelines.
• Escalates complex issues to L2 or managers when needed.
• Follows SOPs and collaborates across the organization.

Skills

Desktop support

Customer service

Written communication

Multitasking

Onsite support

SLA awareness

Problem solving

Education

Associates degree preferred or equivalent (CS/IT)

Tools

Windows OS

MS Outlook

Office suite

Network basics

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Level I Desktop Technician to join our team.

Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first‑level support technology issues. They ensure the proper day‑to‑day operation of applications and equipment and troubleshoot on‑site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first‑level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.

This role is onsite in New Castle, DE

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures

• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking

• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)

• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues

• Communicates with customers at all levels of technical and non-technical skill sets

• Follow-up with end users to provide status updates as per service level guidelines (SLA's)

• Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)

• Follow all standard operating procedures (SOP) through the effective use of knowledge management

• Works collaboratively with people across the organization

Skills and Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school

• Knowledge of assigned area required

• Desktop and/or Infrastructure support Experience

• Account Specific Training or Certification

• Technical writing competency

• Coding/programming competency

• Cloud & SaaS services competency

• Sound understanding of customer support, operations, and processes

• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

• Demonstrated capability to achieve results in a fast-paced, client driven environment

• Strong desire and enthusiasm to serve customers

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

• Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range

The hourly rate for this position is between $20.25 - $27.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom_Benefits-Summary_FINAL-rev-04-07-25_Legal.pdf)

Expiration Date

This posting is anticipated to remain open until 11/25/2026.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCCorp

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.