Desktop Systems Specialist

FormFactor Inc.; Farmers Branch (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FormFactor, Inc. in Farmers Branch, TX, is seeking a Desktop Systems Specialist to deliver reliable IT services and end-user technology solutions.

You will support Windows-based systems, device lifecycle, productivity tools, and site tech while coordinating with infrastructure, cybersecurity, and service management teams. The role combines hands-on technical support with documentation, process improvement, and operational excellence to ensure secure, efficient, and dependable IT services.

Qualifications

• Experience in desktop support and endpoint administration within a business environment.
• Experience supporting Windows 10/11, Microsoft 365 apps, Teams, Outlook, OneDrive, VPN, MFA, printers and common business technologies.
• Knowledge of AD, Entra ID, Intune, Autopilot, endpoint provisioning, asset management and ITSM platforms.
• Strong troubleshooting across hardware, software, endpoint management and user productivity technologies.
• Networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN and connectivity troubleshooting.
• Ability to manage multiple priorities with minimal supervision.
• Professional certifications such as CompTIA A+, Network+, Microsoft, ITIL, HDI or equivalent.
• Experience supporting manufacturing, engineering, lab or technical production environments.

Responsibilities

• Provide advanced desktop support for Windows-based systems, laptops, mobile devices, user accounts, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN, MFA, printers and collaboration technologies.
• Troubleshoot and resolve hardware, software, OS, connectivity and account-related issues via in-person and remote support.
• Serve as a trusted technology resource delivering responsive, customer-focused support with minimal business disruption.
• Manage incidents and service requests per ITSM processes with documentation and prioritization to ensure timely resolution.

Skills

Desktop support

Endpoint administration

IT service desk

Windows 10/11

Microsoft 365

Active Directory

Intune

MFA

Networking basics

Scripting (PowerShell)

Copilot / AI tools

Tools

Microsoft Copilot

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift

The regular hours for this position are day shift.

Job Description

FormFactor is seeking a customer-focused and technically skilled Desktop Systems Specialist to support employees by delivering reliable IT services and end-user technology solutions. Based at our Farmers Branch, Texas campus, this role serves as a key IT resource responsible for endpoint support, device lifecycle management, user productivity tools, and site technology services while providing remote assistance to other company locations as needed. The Desktop Systems Specialist works independently to resolve a broad range of technical issues, supports technology deployments and operational initiatives, and collaborates with infrastructure, cybersecurity, application, and service management teams to improve the overall employee technology experience. This role combines hands-on technical support with process improvement, documentation, and operational excellence to ensure secure, efficient, and dependable IT services. The role aligns with a Professional Level 3 (P3) individual contributor, requiring demonstrated technical proficiency, strong customer service skills, and the ability to handle moderately complex support challenges with limited oversight.

Key Responsibilities

End User Support & Service Delivery

• Provide advanced desktop support for Windows-based systems, laptops, mobile devices, user accounts, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN, MFA, printers, peripherals, and collaboration technologies.
• Troubleshoot and resolve hardware, software, operating system, connectivity, and account-related issues through in-person and remote support channels.
• Serve as a trusted technology resource for employees, delivering responsive and customer-focused support that minimizes business disruption.
• Manage incidents and service requests in accordance with IT service management processes, ensuring accurate documentation, categorization, prioritization, and timely resolution.

Endpoint Management & Device Lifecycle

• Configure, image, deploy, maintain, and replace desktop and mobile computing devices using standard endpoint management tools and processes.
• Support device provisioning, software installation, system upgrades, hardware refresh programs, and technology rollouts.
• Administer endpoint management platforms including Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and other approved management tools.
• Maintain endpoint health, software compliance, and security standards across assigned systems and devices.

Site Technology Operations

• Support conference room technologies, audiovisual systems, shared workstations, label printers, and other site technology solutions.
• Coordinate onboarding, employee moves, equipment returns, and offboarding activities to ensure a seamless employee experience.
• Assist with technology support in office, laboratory, warehouse, manufacturing, and cleanroom environments as required.
• Support shipping, receiving, staging, inventory management, warranty coordination, and deployment logistics for IT equipment.

Security, Compliance & Continuous Improvement

• Support endpoint security initiatives including encryption validation, patch compliance, antivirus monitoring, vulnerability remediation, and secure handling of company assets.
• Escalate complex or recurring issues to appropriate technical teams while providing complete troubleshooting history and business impact details.
• Create and maintain support documentation, standard operating procedures, knowledge articles, and technical records.
• Identify opportunities to improve service quality, automate repetitive tasks, and enhance support processes through technology and best practices.
• Utilize approved AI-enabled support and productivity tools to improve troubleshooting efficiency, knowledge sharing, and the overall employee experience.

Preferred Qualifications & Experience

• Experience in desktop support, endpoint administration, IT service desk, or technical support roles within a business environment.
• Experience supporting Windows 10/11 operating systems, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN, MFA, printers, and common business technologies.
• Working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, endpoint provisioning, user account administration, asset management, and ITSM platforms.
• Strong troubleshooting skills across hardware, software, endpoint management, and user productivity technologies.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.
• Ability to independently manage multiple priorities and resolve technical issues with minimal supervision.
• Professional certifications such as CompTIA A+, Network+, Microsoft, ITIL, HDI, or equivalent.
• Experience supporting manufacturing, engineering, laboratory, or technical production environments.
• Familiarity with endpoint security tools, vulnerability management processes, and compliance initiatives.
• Experience using Microsoft Copilot, AI-assisted troubleshooting tools, or other approved productivity technologies.
• Knowledge of PowerShell or other scripting tools used to automate support and administrative tasks.

Work Environment

• This position requires regular on-site presence at FormFactor's Farmers Branch campus to support day-to-day operations and employee technology needs.
• Occasional evening or weekend support may be required to support system maintenance, device deployments, technology upgrades, or critical business operations.
• Support activities may occur in office, laboratory, manufacturing, warehouse, cleanroom, or remote work environments.
• The role requires the ability to transport, stage, install, and move computer equipment and related hardware as needed.

Skills

Active Directory (AD), Azure Active Directory (AD), Chatbots, Computer Hardware Support, Computer Technical Support, Customer Service, Desktop Application Support, Direct Support, Hardware Troubleshooting, Help Desk Support, ITIL Incident Management, Microsoft Autopilot, Microsoft Copilot, Microsoft Entra ID (Azure Active Directory), Microsoft Office, Microsoft Windows, Remote Desktop Support, Software Support, Windows Troubleshooting