Desktop Systems Coordinator - AV

Glidewell Dental; Irvine (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Glidewell Dental is seeking an experienced AV/Security Technician to manage installation projects, coordinate teams, and ensure end-to-end execution of audio/visual and security systems at multiple sites in California.

The role covers IP CCTV, access control, alarm systems, and remote support, with responsibilities spanning installation, configuration, and ongoing maintenance while collaborating with facilities and IT teams.

Qualifications

• High School Diploma or equivalent.
• Four (4) years of experience in alarm or video security installation and AV installation.
• Experience in IP CCTV, Access Control, Alarm Tech and Installation is a plus.
• Must have previous experience supporting enterprise applications.

Responsibilities

• Manage AV and security installation projects including scheduling and coordination.
• Install and configure IP CCTV, access control, and related systems.
• Provide technical support via in-person, email, chat, or phone.
• Troubleshoot and repair equipment; test new technologies.

Skills

AV installation

IP CCTV

Access control

Alarm systems

Remote support

Troubleshooting

Project coordination

Documentation

Equipment installation

Education

High School Diploma or equivalent

Tools

SCCM Remote Control Viewer

RDP

TeamViewer

Job description

• Manages, coordinates, and establishes priorities for audio/visual projects including but not limited to scheduling, end-user coordination, equipment installation or coordination, documentation, and configuration. Provides direction and guidance to project team members and monitors results.
• Manages inventory of equipment and supplies. Determines equipment to purchase for projects. Develops cost estimates and establishes budgets for projects.
• Researches and implements best practices to resolve equipment issues.
• Develops and manages audio and video plans for events.
• Troubleshoots and fixes programming issues with existing control systems.
• Conducts installations and collaborates with construction team if required.
• Designs and implements innovative ideas for smart home automation technologies.
• Configures Internet Protocol (IP) camera to appropriate Virtual Local Area Network (VLAN).
• Develops and implements digital signage solutions.
• Integrates face recognition with access control systems.
• Designs, engineers, installs, and programs video wall systems.
• Configures Security Digital Video Recorders (DVR) and Network Video Recorders (NVR).
• Designs and studies blueprints, schematics, manuals, wiring diagrams, and other specifications to determine design and installation procedures.
• Identifies the strengths and weaknesses of multiple systems for the design; plans or modifies designs to minimize waste of materials; designs easy access for future maintenance and design with cost mitigation.
• Manages AV hardware and software to ensure equipment preparation for projects.
• Operates the master controls of the AV system during events.
• Maintains and troubleshoots hardware and software.
• Manages AV equipment including storage, transport, assembly, and disassembly.
• Develops and maintains AV equipment user guides.
• Performs other related duties and projects as business needs require at direction of management
• Coordinates moves and large-scale system changes and/or rollouts throughout campus building locations.
• Assists with quarterly lease refresh by locating, decommissioning, and organizing all assets in the warehouse.
• Retrieves and repurposes all unutilized assets from production from employee terminations.
• Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.
• Ensures all computers follow standard naming conventions; move computers to correct active directory (AD) organizational unit (OU).
• Installs and configures computer hardware, software, systems, networks, printers, and scanners.
• Provides technical support across the company via in-person, email, chat, or phone.
• Repairs and replaces equipment as necessary.
• Participates in the testing of new technology.

Education and Experience:

• High School Diploma or equivalent.
• Four (4) years of experience in alarm or video security installation and AV installation.
• Experience in IP CCTV, Access Control, Alarm Tech and Installation, a plus.
• Must have previous experience supporting enterprise applications.