Desktop Support / Touch Labor Technician (Tier 2-3)

People, Technology & Processes; Fort Cavazos (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

People, Technology & Processes is seeking a Desktop Support / Touch Labor Technician (Tier 2-3) to provide hands-on desktop, peripheral, and software support at Fort Hood, TX. The role requires imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations, with DoD 8140/8570.01-M baseline certification prior to performance.

Candidates must hold active Secret clearance (Tier 3/T3R) or interim Secret prior to starting, and U.S.

Qualifications

• Provides hands-on desktop, peripheral, and software support.
• Imaging, deployment, relocation, and STIG-compliant configuration of end-user devices.
• Requires DoD 8140/8570.01-M baseline certification prior to performance ±6 months.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices.
• Image systems with current OS baseline and perform data backup and recovery.
• Apply software, firmware, and security updates including IAVAs, CVEs, and STIG settings.
• Coordinate and verify vendor warranty repairs and report actions.
• Relocate end-user devices to service desk or user location.

Skills

Desktop support

Imaging

Deployment

STIG configuration

Education

High school diploma

Tools

Microsoft Office

Job description

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)Location: Fort Hood, TX; White Sands Missile Range, NMClearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.Responsibilities include (but are not limited to):Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devicesImage systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recoveryApply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided toolsDeliver, pick up, and relocate end-user devices at the service desk and at the user's place of dutySupport operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and AndroidCoordinate and verify vendor warranty repairs and report completed actionsHigh school diploma or equivalent (minimum)U.S. citizenshipAbility to speak, read, write, and understand English proficientlyProficiency with computers and Microsoft Office softwareActive Secret clearance (Tier 3 / T3R); interim Secret required before startingDoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.Position-specific education and experience minimums are established in the solicitation Position Qualifications attachment