Desktop Support Tier I

Rural King; Mattoon (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) match, 100% on first 3% and 50%

Healthcare plans

15% Associate Discount

24/7 Chaplaincy Services

YMCA Family Membership

Job summary

Rural King is seeking a Desktop Technician to serve as a single point of contact for end users, installing, diagnosing, repairing, and upgrading PC hardware and software across our stores and corporate environment in Mattoon, IL.

You will troubleshoot issues by phone, email, or in person, deploy Office 365, manage network services, printers, scanners, and mobiles, and maintain asset records. We value flexibility, teamwork, and a customer-focused approach.

Qualifications

• Basic computer skills required.
• COMPTIA A+ & Net+ preferred.
• Knowledge of Windows operating systems.
• Experience with IT incident management and customer service.

Responsibilities

• Plan and test PC/hardware installations and configurations.
• Deploy and support Office 365.
• Support network services and topology.
• Troubleshoot printers, scanners, and mobile devices.
• Maintain IT asset records and incident tickets.

Skills

Basic Computer Skills

A+ & Net+

Windows Knowledge

Printer Troubleshooting

Customer Service

Tools

Office 365

SharePoint Online

DNS

Job description

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is

Overview

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentarypopcorn and coffee. It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and apeople-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance togrow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How We Reward You

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

Responsibilities

As a Desktop Technician you will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.

What You’ll do

• Plans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems
• Experience deploying, support/administration of Office 365
• Ability to learn and support new technology utilized by operations
Experience with barcode scanners, barcode printers, and mobile computing technology
• Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.
• Experience setting up, supporting, and troubleshooting network services and topology
• Windows Active Directory, Group Policy, File and Print Share Service
• Managing file shares and permissions structures
• Experience with deploying and troubleshooting Mobile Devices
LAN and WAN DHCP, Static IP addresses/DHCP reservations
• Troubleshooting DNS
• Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz)
• Ability to work independently and in a team environment
• Self-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called upon
• Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment
• Responsible for the shipping / receiving of materials and equipment.
• Must accurately record, update, and document requests using the IT incident management system
• Able to install and configure new IT equipment
• Resolves incidents and upgrades different types of software and hardware.
• Ability to resolve incidents with printers, copiers and scanners
• Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Sitting for extended periods of time
• Repetitious hand movements, Typing/Keystroke dexterity
• Adept at handling stressful circumstances
• May be required to cross train and perform other duties

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• Basic Computer Skills
• COMPTIA A+ & Net + preferred
• Vast knowledge of IT concepts
• Proficient Knowledge of Windows 7 and Windows 10PC
• Peripheral knowledge and diagnostic
• Laser printer troubleshooting
• Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Customer Service Experience
• Ability to learn new technology
• Must be able to speak clearly and calmly
• Must be able to work holidays/weekends as needed
• Must be able to work within a team environment and independent as needed

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $15.00 - $17.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.

To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.