Desktop Support Technician (Secret Cleared)

Latitude Inc; Arlington (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company seeks a skilled Desktop Support Technician in Arlington, VA, to provide high-quality IT support in a federal agency environment. The role requires ensuring reliable desktop functionality and compliance with federal IT policies. The ideal candidate must have previous government or military IT support experience and at least Secret clearance.

Qualifications

• Proven experience providing IT support in government or military settings.
• Secret clearance or higher required.
• Experience with Windows OS and Microsoft Office Suite.

Responsibilities

• Provide on-site and remote desktop support to end-users.
• Install, configure, and maintain desktops, laptops, and printers.
• Ensure compliance with federal cybersecurity and information assurance standards.

Skills

Technical assistance

Troubleshooting

Compliance with federal cybersecurity standards

Active Directory

Job description

Position Overview:

We are seeking a skilled Desktop Support Technician with proven experience providing IT support for a government agency or military. The ideal candidate will be responsible for delivering high-quality technical assistance, ensuring reliable desktop and peripheral functionality, and complying with security protocols in accordance with federal IT policies. Secret clearance or higher required.

Responsibilities:

• Provide on-site and remote desktop support to end-users in a federal agency environment.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other hardware.
• Support Windows OS, Microsoft Office Suite, VPN connectivity, and common enterprise applications.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Ensure compliance with federal cybersecurity and information assurance standards (e.g., FISMA, NIST).
• Create and maintain documentation for systems, processes, and procedures.
• Maintain accurate inventory and asset management records.
• Support Active Directory tasks including user account creation, group policies, and permissions.
• Collaborate with IT teams and third-party vendors for escalated support issues.
• Adhere to SLAs and performance metrics as required by government contracts.

$70,000 - $80,000 a year