Desktop Support Technician - PNT

JCS Solutions LLC; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

JCS Solutions LLC is seeking a Desktop Support Technician to provide support services for Air Force headquarters and other activities in the National Capital Region. This role offers excellent opportunities for professional growth, alongside a collaborative work culture and a robust benefits package.

Benefits

Health, dental, and vision insurance

Life insurance

401k retirement plan with employer match

Paid time off (PTO)

Annual Professional Development Reimbursement Program

Qualifications

• Active SECRET DoD Clearance required.
• Comprehensive experience in computer networking.
• Ability to work both independently and collaboratively.

Responsibilities

• Supports desktop and multi-functional devices at military installations.
• Creates and maintains technical advice repositories.
• Documents and resolves user tickets using Remedy.

Skills

Problem Solving

Communication

Collaboration

Education

Associate degree in computer science/systems or equivalent

Security+ CE certification

Tools

ServiceNow

Remedy

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:

JCS Solutions has a need for a Desktop Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions
• Be part of a collaborative, inclusive, and innovative work culture
• Enjoy tremendous growth potential in a high-performing team environment
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

What you will do:

The specific duties include but are not necessarily limited to the following:

• Supports the Routine Requirements team for support all desktops and multi-functional devices at the Pentagon, JBA, JBAB, Alternate Sites, and Event/Conferences
• Handles new customer installs, small office moves, and technical refresh
• Responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support
• Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket(s)/work order(s)
• Works with HQ software license manager to prevent unlicensed software on the network
• Comfortable in a fast-paced environment
• Technically strong and able to make quick, sound decisions
• Excellent communication and collaboration skills are a must
  
  

What you will bring:

• Active SECRET DoD Clearance
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution
• Education and experience requirements may be substituted with:
• A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience
• No degree and eight years general experience of which at least six years is specialized experience
• Security+ CE or equivalent level certification
• 5 years of experience in computer networking, which can be a combination of work history and education
• Ability to work independently and in a collaborative environment
• Familiarity with ServiceNow and/or Remedy
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
  
  

How you will wow us:

• Strong communication skills (both verbal and written)
• Comfortable discussing technical information with users and other support personnel
• Strong problem solving and decision-making skills
• Ability to work autonomously as well as an integral member of a team
• Pentagon experience to include working with DISA JSP and Whitelisting
  
  

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and wasawarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience:Strive for excellence and delight our clients
• Innovation:Embrace creative thinking to enable continual growth and powerful solutions
• Accountability:Take ownership of and pride in our actions and service delivery
• Inspire:Be inspired to be your best self and have fun in the process
• Integrity:Do the right thing, the right way, every time!
• Stewardship:Careful management of something entrusted to us
  
  

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

Powered by JazzHR

igGm8s8DvC