Desktop Support Technician - Level II

MedStar Health; El Segundo (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in IT staffing is seeking a Desktop Support Technician - Level II in El Segundo, CA. You will be responsible for maintaining computing devices, supporting various systems, and ensuring SLAs are met while interacting with a premier aerospace customer. Ideal candidates possess extensive experience in IT support, particularly within fast-paced environments, and must be U.S. citizens eligible for security clearance.

Benefits

Health, vision, and dental insurance

Generous time off

Matching 401k

Qualifications

• 6+ years' experience in supporting enterprise level PCs.
• Current IAT Level-II Technical Certification or ability to obtain within 90 days.
• Ability to plan and prioritize work in a fast-paced environment.

Responsibilities

• Provide maintenance of computing devices and peripherals.
• Install upgrades and provide office support for equipment installations.
• Monitor and update ServiceNow for SLA compliance.

Skills

Active Directory

UNIX

Hardware support

VoIP devices

Microsoft Office Suite

ServiceNow

Education

Associate degree in IT / Computer Sciences

Job description

Desktop Support Technician - Level II

Job details

Posted

24 June 2025

Location

El Segundo, CA

Job type

Permanent

Reference

969179

Job description

Dexian has an immediate opportunity available for a Level II Desktop Support Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

The Desktop Support Technician shall be responsible for:

• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.


• Installation of upgrades (memory, hard drives, etc.) and peripheral devices.


• Providing office support to coordinate and schedule new equipment installations.


• Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.


• Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.


• Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

JOB SPECIFIC REQUIREMENTS AND SKILLS:

• 6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician


• Ability to support systems on both classified and unclassified networks.


• Familiarity with security requirements (ICD 503, DFARS, etc.)


• Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision


• Advanced understanding of:


• Active Directory (heavy account management).


• UNIX (account management, permissions, etc.).


• McAfee suite of security products (i.e., ENS, DLP, MDE).


• Hardware support experience (i.e., swapping hard drive, fan, motherboard).


• Troubleshooting HP systems.


• Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).


• Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.


• Data transfers using USMT.


• Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.


• ServiceNow ticketing system.


• Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)
  

  This position requires an active Department of Defense security clearance at the TOP SECRET level upon hire or ability to obtain and maintain a TOP SECRET clearance.
  Sensitive Compartmented Information (SCI) and polygraph preferred.
  U.S. citizens ONLY are eligible for a security clearance and this position.

• EDUCATION AND CERTIFICATIONS:
  
  
  
  • Associate degree in IT / Computer Sciences, preferred.
  
  
  • Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
  
  
  
  

  LOCATION:

  
  
  
  
  • This is a full-time/onsite position at a facility in El Segundo, CA.
  
  
  
  

  COMPENSATION:

  
  
  
  
  • Dexian reasonably expects to offer $34.75 to $42.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
  
  
  
  

  EMPLOYMENT QUALIFICATIONS:

  
  
  
  
  • Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
  
  
  • Valid driver's license/Real-ID with clean driver's history.
  
  
  • Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.
  
  
  • Exceptional attention to detail and high level of accuracy required.
  
  
  • Demonstrated problem solving and people skills.
  
  
  • Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
  
  
  • Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
  
  
  • Excellent communication skills, both verbal and written, to articulate details in a professional manner.
  
  
  • Must embrace technology to promote efficient operations.
  
  
  • Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
  
  
  
  

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.