Desktop Support Technician - JBAB

KaylaTek, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Desktop Support Technician supporting the AFNCR IT contract at Joint Base Anacostia-Bolling. This role involves providing high-quality IT support in a dynamic environment, ensuring seamless user experience and effective problem resolution. Ideal candidates are self-motivated, have a strong technical background, and hold a relevant degree along with necessary security clearances.

Benefits

Medical, Dental, Vision Insurance

401(k) with company matching

Short-Term and Long-Term Disability

Paid Time Off

Professional Development Program

Qualifications

• Active Secret Clearance required.
• DoD IAT Level II certification, Security+CE or higher needed.
• Minimum of 4 years experience supporting large operations centers.

Responsibilities

• Deliver high-quality customer service at Joint Base Anacostia-Bolling.
• Resolve IT hardware/software issues in a Windows 11 environment.
• Coordinate with managers regarding outages or equipment issues.

Skills

Customer Service

Troubleshooting

Communication

Self-motivated

Technical Decision Making

Education

Bachelor's degree in Information Technology, Information Systems, or Computer Science

Tools

Remedy

ServiceNow

Remote Desktop

BEL Manage

Bomgar

Job description

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

Medical, Dental, Vision, 401(k) with company matching, Short-Term and Long-Term Disability, Life and AD&D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more!

KaylaTek has an exciting Desktop Support technician opportunity supporting the AFNCR IT contract at Joint Base Anacostia-Bolling (JBAB). This is a high visibility position supporting a premier Air Force contract.

Location: Joint Base Anacostia-Bolling (JBAB), Washington DC - 100% on site

Essential Job Functions

• Deliver high-quality customer service to personnel at Joint Base Anacostia-Bolling while resolving IT hardware and software issues in a Windows 11 environment.
• Leverage advanced diagnostic skills to troubleshoot and resolve complex hardware and software issues, ensuring seamless coordination between end-users and cross-functional work centers.
• Act as a liaison to facilitate effective communication and problem resolution, optimizing system performance and user satisfaction.
• Participate in the evaluation of system configuration and software.
• Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues.
• IT Service Management through Remedy and ServiceNow.
• Experience with Remote Desktop, BEL Manage, and Bomgar.
• Self-motivated and proactive, with a demonstrated ability to excel in fast-paced, dynamic environments.
• Technically strong and able to make quick, sound decisions

Basic Qualifications

• Bachelor's degree in Information Technology, Information Systems, or Computer Science
  
• Active Secret Clearance to start (no interims)
  
• Experience with DoD Risk Management Framework (RMF).
• Currently possess DoD IAT Level II certification, Security+CE or higher required at start.
  
• Minimum of 4 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY

KaylaTek is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.