Desktop Support Technician - Fort Pierce

Goodwill Industries of the Palm Beaches & Treasure Coast; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employer Paid Life Insurance

401K Retirement Plan with Employer Match

Paid Time Off

25% Store Discount

Teladoc copays covered

Access to a Life Coach

Training and Development Opportunities

Education Assistance and Incentives

Comprehensive Wellness Program

Job summary

Goodwill Industries of the Palm Beaches & Treasure Coast is seeking a Desktop Support Technician. In this role, you will manage desktop support processes, provide customer service to end-users, and troubleshoot various issues. Our Full Time Team Members enjoy 40-hour work weeks and numerous benefits including medical, dental, vision insurance, 401K with employer match, and wellness programs.

Ideal candidates will have 2+ years in IT, strong problem-solving skills, and CompTIA certifications preferred. Join us in a fulfilling work environment with a focus on professional development.

Qualifications

• Strong proficiency in database network fundamentals.
• 2+ years of experience supporting 100+ users.
• Experience troubleshooting PC desktop issues required.
• Certification in CompTIA A+ and N+ preferred.
• Strong time management and organizational skills.

Responsibilities

• Deliver IS support managing desktop support processes.
• Provide outstanding customer service on hardware, software, and network issues.
• Troubleshoot problems with operating systems, applications, and remote access.

Skills

Strong proficiency in database network-related fundamentals

2+ years of experience in IT field

Troubleshooting PC desktop issues

CompTIA A+ and CompTIA N+ certifications

Time management and organizational skills

Job description

At Goodwill, we aim to create a positive and fulfilling work environment emphasizing training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty-hour work week. Goodwill has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc, and many other attractive benefits listed below.

THE POSITION:

As the Desktop Support Technician, you will:

• Delivers IS support through the management of the desktop support processes
• Provides outstanding customer service to end-users on hardware, software, and network problems, questions or issues
• Troubleshoot problems with operating systems, applications, remote access, email, and telephone and wireless issues

THE BENEFITS:

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

THE QUALIFICATIONS:

• Strong proficiency in database network-related fundamentals.
• 2+ years of experience in the IT field supporting 100+ users.
• 2+ years of demonstrated experience troubleshooting PC desktop issues is required.
• CompTIA A+ and CompTIA N+ are preferred.
• Strong time management and organizational skills.
• Must be willing to work occasional evenings and weekends per business needs (on-call)

THE PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, bend, and reach for extended periods
• Must be able to lift, push, pull, carry, or otherwise move up to 25 pounds with no support regularly