Desktop Support Technician, Enterprise Technical Services

Komatsu Mining Corp.; Mesa (AZ); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401k and/or employee savings programs

Employee time off

Employee assistance programs

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu America Corp. in Mesa, AZ is seeking a Desktop Support Technician to deliver front-line IT support for desktops, laptops and peripherals. You will resolve OS and Office issues, assist with hardware tasks, and document solutions in a fast-paced, collaborative environment.

The role requires 2+ years in IT support, a high school diploma (degreed candidates preferred), and relevant certifications. This onsite position offers growth opportunities within enterprise IT services.

Qualifications

• High school diploma or equivalent; IT degree preferred.
• 2+ years IT support/help desk experience.
• Certifications such as CompTIA A+ or MC DTS are a plus.

Responsibilities

• Provide first-line desktop, laptop, mobile, and peripheral support.
• Troubleshoot OS, Office applications, and company tools.
• Assist with hardware installs, upgrades, and configurations.
• Respond to help desk tickets via phone, email, or in person.
• Escalate complex issues to senior staff as needed.
• Document issues and solutions accurately.
• Support system rollouts, upgrades, and maintenance.
• Ensure compliance with IT policies and security standards.

Skills

Windows 10/11 basics

MS Office Suite

Office 365

Networking concepts (IP, DNS, DHCP)

Problem solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

CompTIA A+ certification

Microsoft Certified Desktop Support Technician

Tools

Windows 10/11

Job description

Desktop Support Technician, Enterprise Technical Services Job Description Posting Start Date: 10/26/26 Job Location (Short): Mesa, Arizona, USA, 85212 Requisition ID: 37319 Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We are seeking a motivated and customer-focused Desktop Support Technician to join our Mesa Parts Distribution Operationsteam.

The ideal candidate will provide front-line technical support to end-users, assisting with hardware, software, and networking issues. This entry-level role is perfect for individuals eager to grow their IT skillswhile supporting a dynamic and collaborative environment.

Key Job Responsibilities

• Provide first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve common software issues, including operating systems, office applications, and company-specific tools.
• Assist with hardware installations, upgrades, and configurations.
• Respond to user requests through help desk tickets, phone calls, or in-person support.
• Escalate complex issues to senior support staff or system administrators as needed.
• Maintain accurate documentation of issues, solutions, and processes.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Ensure compliance with company IT policies and security standards.

Qualifications/Requirements

Education & Experience: High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred). Two+ years of experience in IT support, help desk, or related technical role. Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus. Skills & Competencies: Basic knowledge of Windows 10 and 11 client operating system environments. Familiarity with Microsoft Office Suite, Office 365, and common business applications. Basic understanding of networking concepts (IP, DNS, DHCP). Strong problem-solving and troubleshooting skills.

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $62,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values (ambition, perseverance, collaboration and authenticity), we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affi

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