Desktop Support Technician

eXcell; Wilmington (NC); In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

CompucomStaffing is seeking a Desktop Support Technician to join a client team onsite in Wilmington, NC. The role provides end-user support across hardware, software, and network components with a focus on timely problem resolution and excellent customer service.

Qualified candidates will have 3+ years in related field, an Associates degree or equivalent experience, and experience with VIP/white-glove support and Windows OS environments.

Competenze

• Associates degree preferred or equivalent experience in Computer Science or Information Technology
• Minimum 3+ years of experience in related field
• Desktop and/or Infrastructure support experience
• VIP / White glove support experience
• Microsoft 365 Government Community Cloud High (GCC High) experience preferred
• Basic non-warranty repair skills training (Cabling, Printers, Network, Servers) preferred
• Technical writing competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively with stakeholders and customers

Mansioni

• Diagnose mechanical, hardware, software and systems failures using established procedures
• Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, servers, and networking
• Perform account management and maintenance for applications and systems (create or modify user accounts and permissions, password resets)
• Update notes, feedback, or documentation via ticketing systems to track and monitor issues
• Communicate with customers at all levels of technical and non-technical skill sets
• Follow-up with end users to provide status updates per SLA guidelines
• Act as first escalation point for complex/high priority problems; forward to appropriate groups (L3 Tech, Manager)
• Follow SOPs through knowledge management
• Work collaboratively with people across the organization

Conoscenze

Desktop support

VIP support

Windows OS

MS Outlook

Customer service

Formazione

Associate degree

Strumenti

Ticketing system

MS Office

Descrizione del lavoro

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Wilmington, NC and provide end-user support.

Duties and Responsibilities

• Diagnose mechanical, hardware, software and systems failures, using established procedures
• Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
• Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicate with customers at all levels of technical and non-technical skill sets
• Follow-up with end users to provide status updates as per service level guidelines (SLA's)
• Act as the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Work collaboratively with people across the organization

Skills and Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
• Minimum 3+ years of experience in related field
• Desktop and/or Infrastructure support experience
• VIP / White glove support experience
• Microsoft 365 Government Community Cloud High (GCC High) experience preferred
• Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
• Technical writing competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client driven environment
• Strong desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range

The hourly rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing

™ , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.