Desktop Support Technician

Apex Systems; Washington (District of Columbia); On-site; USD 42,914 - 61,121; Full time

Job summary

Apex Systems is currently hiring multiple Desktop Support Technicians for a large federal government agency based in Washington D.C. The role focuses on providing on-site and roving desktop support, installing and troubleshooting hardware, software, and network configurations to meet SLA targets.

You will document solutions, support Remedy ticketing, and ensure software licensing compliance across AFNCR, with a Secret clearance requirement and DoD eligibility.

Qualifications

• 5 years of IT experience with a High School Diploma; 3 years with a Bachelor's degree.
• Sec+ certification is required.
• Location: Washington D.C. (DC) and Secret clearance required.

Responsibilities

• Provide desktop support for 18,000 NIPR desktops, laptops, and tablets; 3,500-4,000 SIPR desktops; printers on AFNCR network.
• Create and maintain a central repository for technical advice and solutions of network systems, software applications, assistance, and hardware exchange.
• Assist with reporting network performance metrics using Remedy Action Reporting System.
• Enter, document, track, coordinate, route, resolve, and close user ticket issues in Remedy ARS.
• Work with HQ software license manager to prevent unlicensed software on the network.
• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required SLA's.
• Collaborate with LAN technicians/network admins to ensure efficient operation of the desktop computing environment.

Skills

Security+ certification

Education

High School Diploma

Bachelor's degree

Job description

Job#: 3042148

Job Description:

Job #: 3042148

Apex Systems is currently hiring multiple Desktop Support Technicians for a large federal government agency based in Washington D.C.

Project Details / Mission Supported:

Desktop support is responsible for providing Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.

Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes.

Key Responsibilities

• Desktop Support handles routine requirements, like new customer installs, small office moves, and technical refresh.
• Desktop Support handles approximately 18,000 NIPR desktops, laptops, and tablets/iPads and iPhones; approximately 3,500-4,000 SIPR desktops; and all printers connected to the AFNCR network.
• Desktop Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.
• Assisting with reporting network performance metrics using Remedy Action Reporting System.
• Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
• Work with HQ software license manager to prevent unlicensed software on the network.
• Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment.

Required Qualifications

5 years of IT experience with a High School Diploma; 3 years with a Bachelors degree

• Sec+ certification

Location: Washington D.C

Clearance Level: Secret

Salary/Pay range: $37.76/hr + $5.09 SCA fringe benefit

Candidates must be able to obtain and/or maintain a Department of Defense Secret clearance as a condition and continuation of employment*

Apex Systems Military & Veteran Programs

At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.

Why Apex is a Top Choice for Veterans and Military Talent

• Military Friendly Employer: Recognized as a Military Friendly Employer for multiple consecutive years.
• Transition Programs: DoD Skill Bridge program with multiple pathway options.
• Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers
• Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.