Desktop Support Technician

Via Logic LLC; Rockaway Township (NJ); On-site; USD 100,289,280 - 111,750,912; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Picatinny Arsenal, NJ. You will provide direct desk-side support, troubleshoot IT devices, and ensure issues are resolved efficiently in a high-security environment.

Requires US citizenship, DoD Secret Clearance, HS diploma with 4+ years of experience, and DoD 8570 IAT II: Security+ or higher. Strong Windows 11, ticketing, and customer-service skills are essential.

Qualifications

• US Citizen with DoD Secret Clearance.
• HS diploma with 4+ years of relevant experience.
• Security+ or higher (DoD 8570 IAT Level II) certification.
• Experience with Microsoft Windows OS, v11.
• Proficiency with HP Service Manager or Remedy ticket systems.

Responsibilities

• Resolve customer tickets per established SLRs and guidelines.
• Troubleshoot and resolve hardware and software issues on client devices.
• Ensure tasks are completed within specified timelines.
• Troubleshoot local and networked printers and devices.
• Assist other technicians in resolving complex issues.

Skills

Customer service

Oral communication

Written communication

Basic network troubleshooting

Ticket management software

MS Windows 11

DoD Secret Clearance

US Citizenship

DoD 8570 IAT II: Security+

Education

HS diploma

Tools

HP Service Manager

Remedy

Job description

More About the Role

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore‑based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Position Overview

Leidos is seeking a Mid‑level Desktop Support Technician to support a government site at Picatinny Arsenal, NJ as one of the key members of the Field Services team. The candidate will be responsible for direct desk‑side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to:

• Lift and carry 50 lbs. up to 100 feet at a time; lift 25 lbs. vertically using ladders.
• Work in confined spaces, such as raised floors or communications closets; work in noisy environments such as data centers and operations centers; stand or sit for 8 hours at a time.
• Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
• Have normal color vision to identify different colors of wires and cables; have correctable vision to 20/20 or better; have depth perception to judge distance; use and read digital test equipment such as OTDR.
• Drive personal or corporate vehicle to different locations to work on projects and troubleshoot issues; valid state license required.

What You’ll Get to Do

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket‑handling according to guidelines set in place.
• Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns.
• Ensure customer related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi‑Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

You’ll Bring These Qualifications

• US Citizen and possess a DoD Secret Clearance.
• HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification.
• Demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

These Qualifications Would Be Nice to Have

• Organized and detail‑oriented.
• Strong leadership skills.
• Self‑motivated / self‑directing.
• Strong collaboration, prioritization, and adaptability skills; relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
• Analytical thinking; thinking out of the box.
• Ability to effectively communicate with all organizational levels (SME to Senior Management).
• Ability to analyze problems at various levels.

Pay Range: $35.00 - $39.00 hourly rate.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.