Desktop Support Technician

NTT America, Inc.; Pataskala (OH); On-site; USD 62,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA seeks a Desktop Support Technician for an on-site position in Pataskala, Ohio. The role involves on-site and remote support, imaging, and deployment of desktops, notebooks, and peripherals. You will liaise with customers on admin and technical matters and handle incident management via ServiceNow.

Required: 5+ years in desktop/technical support, strong Windows knowledge, and a customer-focused approach. A+ certification is a plus; local candidates preferred.

Qualifications

• 5+ years desktop/technical support experience.
• A+ Certification or equivalent demonstrated expertise.
• Strong Windows operating system knowledge.

Responsibilities

• Install, troubleshoot, and repair desktops, notebooks, and peripherals on-site or remotely.
• Provide technical support and incident management using ServiceNow.
• Guide customers on Windows operation and best practices.
• Maintain and optimize desktop configurations at client sites.

Skills

Desktop support

Windows OS

Customer service

Troubleshooting

Hardware installation

Tools

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Desktop Support Technician to join our team in Pataskala, Ohio (US-OH), United States (US).

This is an on-site role at our client office. Only local candidates will be considered.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals

• Windows, troubleshooting, diagnosing, imaging/deployment and software installation

• Serves as company liaison with customer on administrative and technical matters

• Provide technical support and incident management service desk functions (Service Now)

• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals

• Installs, maintains and optimizes desktop /notebook configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repair services (basic break fix for desktops, laptops.)

• Instructs customers in the operation and maintenance of basic Windows

Basic Qualifications

• 5+ years desktop/technical support experience

Additional skills

• A+ Certification

• Desktop Management-Desktop Administration

• White Glove/VIP support experience

• Must have a proven customer service background

• Knowledgeable of Windows Operating System environment

• Must be able to comprehend and follow verbal and written technical instructions and scripts

• Good verbal and written communication skills

• Physically able to lift and move Enterprise and Client technology hardware in our customer environments

• Excellent interpersonal skills and ability to work collaboratively in a team environment

• Basic customer interaction skills

• Strong troubleshooting skills

• NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this hourly role is $30 – $38/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
• This position may also be eligible for incentive compensation based on individual and/or company performance.
• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).