Desktop Support Technician

General Dynamics Information Technology; Omaha (NE); On-site; USD 100,152,000 - 135,418,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Education assistance and eLearning

Internal mobility for advancement

Rewards program

Collaborative environment

Job summary

General Dynamics Information Technology (GDIT) at Offutt AFB, NE is seeking a skilled IT Systems Support professional. The role focuses on installing, maintaining, and troubleshooting mission-critical information systems across NIPRNet, SIPRNet, JWICS and SAP/SAR environments while ensuring 24/7 availability for USSTRATCOM users.

You will work with cross-functional teams to resolve complex issues, manage Active Directory, security configurations, and deployments, and maintain documentation for

Qualifications

• AA/AS (or equivalent experience) required.
• 5+ years of experience in technical support, system maintenance, or IT operations.
• ITIL Foundations v4 certification or ability to obtain within 9 months.
• 8140 certification within 6 months of hire.
• Current/active Top Secret clearance or ability to obtain TS/SCI.
• Location: Offutt AFB, NE; experience in secure, mission-focused environments.
• Proficiency with Active Directory, MS Office, system/server/workstation troubleshooting tools.
• Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.
• Strong documentation, customer service, and communication skills.
• Ability to diagnose complex issues and collaborate across teams.
• Experience deployments, system upgrades, and IT maintenance operations.

Responsibilities

• Install, configure, maintain, and troubleshoot information systems, applications, servers, and peripheral hardware.
• Support day-to-day IT operations including repairs, patches, and hardware replacements.
• Provide technical assistance for end-users and resolve access, networking, and workstation issues.
• Monitor system performance, identify issues, and escalate complex problems as needed.
• Maintain Active Directory accounts, group policies, permissions, and security configurations.
• Document troubleshooting steps, repairs, changes, and procedures for consistent service delivery.
• Support deployments, installations, and integration of new equipment and software in secure environments.
• Collaborate with operations, networking, cybersecurity, and engineering teams to ensure system health.

Skills

Computer Hardware

Customer Support

Microsoft Windows

Education

AA/AS (or equivalent experience)

Job description

Job Qualifications

• Computer Hardware
• Customer Support
• Microsoft Windows

Job Description

MEANINGFUL WORK AND PERSONAL IMPACT:

The work you’ll do at GDIT will be impactful to the mission of USSTRATCOM. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.

You will play a crucial role in providing support in the following areas:

• Installing, configuring, maintaining, and troubleshooting information systems, applications, servers, and peripheral hardware across mission‑critical environments.
• Supporting day‑to‑day IT operations including system repairs, software updates, patching, and hardware replacements to ensure continuous availability for USSTRATCOM users.
• Providing technical assistance for end‑users, resolving issues related to system access, networking, applications, and workstation performance.
• Monitoring system performance, identifying issues, and escalating complex problems to engineering or cybersecurity teams as needed.
• Maintaining Active Directory accounts, group policies, permissions, and system configurations in accordance with security standards.
• Documenting troubleshooting steps, repair actions, system changes, and operational procedures to ensure consistent and accurate service delivery.
• Supporting deployments, installations, and integration of new equipment, routers, servers, and system software in NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
• Collaborating with operations, networking, cybersecurity, and engineering teams to maintain system health and ensure compliance with mission requirements.

What You’ll Need To Succeed

• Education: AA/AS (or equivalent experience)
• Experience: 5+ years of experience in technical support, system maintenance, or IT operations
• Required Certifications: ITIL Foundations v4 Certificate or the ability to obtain within 9 mos
• 8140 Certification within 6 months of hire.
• Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• Location: Offutt AFB, NE
• Experience in providing technical support in secure, mission‑focused environments.
• Proficiency with Active Directory, MS Office, system software, server software, and workstation troubleshooting tools.
• Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.
• Strong documentation, customer service, and communication skills.
• Ability to diagnose complex issues, elevate appropriately, and collaborate effectively across technical teams.
• Experience with deployments, system upgrades, and IT maintenance operations.

Gdit Is Your Place

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

The likely hourly rate for this position is between $34.94 - $47.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

None

Telecommuting Options

Onsite

Work Location

USA NE Offutt AFB

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret

Clearance Level Must Be Able To Obtain

Top Secret/SCI

Public Trust/Other Required

None

Job Family

Technical Support Services

Skills

Computer Hardware, Customer Support, Microsoft Windows

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans