Desktop Support Technician

Lensa; Houston (TX); On-site; Full time

Job summary

A Houston-based healthcare client seeks a Desktop Support Analyst to join their IT team. The role involves providing technical support, managing hardware installations, and ensuring system security. Ideal candidates should have a background in IT with strong problem-solving skills and experience in desktop support.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Life Insurance and Voluntary Life

Short and long-term disability benefits

Qualifications

• Minimum 2 years of experience in desktop support.
• Strong knowledge of hardware and software troubleshooting.
• Certification in CompTIA A+ is a plus.

Responsibilities

• Provide first-line technical support and troubleshoot issues.
• Install and maintain desktop computers, printers, and peripherals.
• Manage and resolve support tickets.

Skills

Windows operating systems

Microsoft Office applications

Problem-solving

Customer service

Education

Bachelor's degree in computer science or information technology

Tools

IT service management tools

Job description

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Looking for hands-on desktop technician with 1-5 years of experience. This role is not a senior level role

Description

Job Description

Our healthcare client in the MedCenter is seeking a dedicated and skilled Desktop Support Analyst to join our IT team. The successful candidate will provide timely and efficient technical support to our staff, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities

Provide first-line technical support to staff, troubleshooting hardware and software issues.

Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.

Manage and resolve support tickets using the IT service management system.

Assist with the deployment of new hardware and software, including imaging and setting up new computers.

Ensure the security and confidentiality of patient and organizational data.

Provide training and support to staff on IT-related topics.

Monitor and maintain system performance and security.

Document IT procedures and policies, ensuring they are up-to-date and accessible.

Collaborate with other IT team members to resolve complex issues and improve overall IT service delivery.

Qualifications

A bachelor's degree in computer science, information technology, or a related field is preferred.

Minimum of 2 years of experience in desktop support or a similar role.

Strong knowledge of Windows operating systems and Microsoft Office applications.

Experience with network infrastructure and IT service management tools.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar is a plus.

Top Skills

Desktop, Windows 11, Customer service, Hardware, Help desk, Help desk support

Additional Skills & Qualifications

Nice to Have

• Comes from a Healthcare Environment or had worked on any Epic TDR related projects in the Houston area
• Current/Valid IT Certifications
  
  

Experience Level

Entry- Intermediate Level

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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