Desktop Support Technician

NTT Data Americas, Inc.; Hartford (CT); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Flexible spending / Health savings

Job summary

NTT DATA Americas, Inc. in Hartford, CT seeks a Desktop Support Technician to troubleshoot desktops/notebooks/printers, deploy hardware, and support end users.

The role requires 2–4 years of experience, a High School Diploma or equivalent (undergraduate coursework preferred), Windows OS proficiency, and an A+ certification. Some travel may be required.

Qualifications

• 2–4 years relevant experience.
• High School Diploma or equivalent; undergraduate coursework preferred.
• A+ desktop or equivalent skill set; additional certifications may be required.
• Strong knowledge of Windows OS environment.
• Ability to travel domestically or internationally as needed.

Responsibilities

• Troubleshoot desktops/notebooks/printers and perform parts replacement.
• Deploy hardware and perform system upgrades and repairs.
• Respond to end-user requests, possibly after hours.
• Identify and rectify issues impacting end-user experience.

Skills

Windows OS knowledge

A+ certification

Customer service skills

Troubleshooting

Independent judgment

Education

High School Diploma or equivalent

Undergraduate degree preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Desktop Support Technician to join our team in Hartford, Connecticut (US-CT), United States (US).

Job Description:

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile)port

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$28-$32/hourly]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

• participation in medical insurance
• dental insurance
• vision insurance
• flexible spending or health savings account
• AD&D insurance
• employee assistance
• participation in a 401k program
• additional voluntary or legally-required benefits

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.