Desktop Support Technician

RTO National; Greenville (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

Short/long-term disability

401(k) retirement plan

Employee Assistance Program

Job summary

RTO National is seeking a customer-service oriented Desktop Support Technician to join our internal IT Infrastructure team in Greenville, SC. You will provide first-level support for desktop hardware, Windows OS, business applications, and network connectivity, ensuring timely resolution and clear communication.

The ideal candidate has 2+ years of IT help desk experience, an associate degree or higher, and working knowledge of Active Directory and Microsoft 365.

Qualifications

• 2+ years in an IT help desk or desktop support role.
• Experience with Windows desktop and server environments.
• Ability to explain technical concepts clearly to users.
• Knowledge of AD/365 and basic networking.

Responsibilities

• Provide first-level technical support for hardware, software, OS, and applications.
• Troubleshoot issues methodically, escalate when necessary, and document progress.
• Install, configure, and maintain desktops, printers, and peripherals.
• Administer AD, Microsoft 365, and related access controls securely.
• Resolve LAN/WLAN/VPN connectivity issues and minimize downtime.
• Maintain documentation of requests, troubleshooting, and inventory.
• Educate employees on secure tech use and best practices.

Skills

Customer service

Troubleshooting

Communication skills

Time management

Education

Associate degree or higher in IT or related field

Tools

Active Directory

Microsoft 365

Windows Server basics

DNS/DHCP basics

LAN/WAN basics

Job description

We are seeking a customer-service oriented Desktop Support Technician to join our dynamic internal IT Infrastructure team!

This role provides responsive, hands-on technical support to employees across desktop hardware, Windows operating systems, business applications, peripherals, user accounts, and common network technologies. The ideal candidate combines practical troubleshooting skills with a service-first mindset, taking accountable ownership of issues from initial diagnosis through resolution or appropriate escalation while communicating clearly, protecting system security, and minimizing disruption to our employees.

Key Responsibilities

• Provide responsive first-level technical support for employee hardware, software, operating systems, business applications, user access, network connectivity, and other supported IT systems.
• Take accountable ownership of support requests by troubleshooting issues methodically, identifying appropriate solutions or workarounds, documenting progress, and escalating more complex incidents when necessary.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, peripherals, Windows operating systems, and supported applications with accuracy and attention to detail.
• Administer user, group, device, and access-related functions within Active Directory, Microsoft 365, and other supported systems accurately and securely.
• Troubleshoot LAN, wireless, VPN, and other connectivity issues using a logical, service-oriented approach that minimizes employee downtime.
• Apply security-conscious judgment when configuring systems, managing access, troubleshooting incidents, and completing day-to-day IT tasks and projects.
• Communicate with employees in a patient, respectful, and easy-to-understand manner, including during urgent, disruptive, or stressful technical situations.
• Proactively monitor supported systems, equipment, backup processes, support queues, and recurring issues to identify potential problems before they result in significant work interruptions.
• Manage competing support requests, routine responsibilities, and longer-term assignments by prioritizing work according to urgency, severity, and business impact while maintaining strong service levels.
• Maintain complete and timely documentation of support requests, troubleshooting activity, resolutions, equipment inventory, and other assigned IT records.
• Educate and guide employees on the effective and secure use of technology, helping reduce repeat issues and build user confidence.
• Collaborate with other IT team members on infrastructure support, technology deployments, upgrades, and special projects while demonstrating reliable follow-through and teamwork.

Qualifications and Experience

• An Associate degree or higher in a computer-related field is preferred.
• Previous hands-on experience in an IT help desk or desktop support role is required; 2+ years is preferred.
• Experience supporting a Microsoft Windows-based desktop and server environment is required.
• Working knowledge of basic Windows Server administration, Active Directory, Microsoft 365, DNS, DHCP, and networking is required.
• Practical experience troubleshooting common workstation, peripheral, LAN, wireless, and VPN issues is strongly preferred.
• CompTIA A+ and/or Network+ certification is preferred.
• Ability to communicate technical information clearly and professionally to users with varying levels of technical knowledge is required for success in the role.
• Ability to perform hands-on desktop support in an office environment, including moving equipment, accessing workstations/cabling, using a step ladder when needed, and occasionally lifting or carrying up to 40 pounds.

RTO National Benefits

• Competitive pay
• Paid time off, company-paid holidays, and one floating holiday
• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Employer-paid life insurance
• Health Savings Account eligibility
• Employee Assistance Program
• 401(k) retirement plan with Safe Harbor employer matching
• An engaged leadership team

Who Is RTO National?

Please visit our website for additional information: https://www.rtonational.com/careers

This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.

Salary: $20 - $25 per hour