Desktop Support Technician

TEKsystems; Beverly Hills (CA); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Beverly Hills is seeking an experienced IT Support specialist for a contract role onsite. You will deliver on-site and remote end-user support, manage escalations, and assist with Studio Ops IT for POS and registers, while upholding professional service standards.

The ideal candidate has strong communication, hands-on troubleshooting, experience with OKTA admin, SaaS cloud apps, SSO, and experience across Mac and Windows environments.

Qualifications

• Strong communication and problem-solving abilities with a customer-first mindset.
• Experience delivering on-site and remote IT support.
• Proven ability to manage escalations and prioritize tasks under pressure.
• Familiarity with OKTA admin workflows and user provisioning.
• Knowledge of cloud/SaaS concepts, SSO, and security best practices.

Responsibilities

• Provide on-site and remote end-user support and resolve escalations.
• Troubleshoot and resolve Tier 2 incidents with service quality focus.
• Promote adoption of new technology via events and trainings.
• Maintain professional behavior in all interactions.
• Identify opportunities to improve client experience and satisfaction.
• Support Studio Ops IT for POS and register machines.
• Manage asset tracking for returned equipment.
• Provide status updates to management.

Skills

Interpersonal skills

Customer service

OKTA Admin

Cloud & SaaS

SSO

Mac OS

Windows OS

Video conferencing

Email systems

Remote support tools

Cyber security

Tools

ServiceNow SNOW

Jira

Job description

Description

Description

Key Skills

• Excellent interpersonal and communication skills. Ability to read customers and make judgment calls
• Humble, customer service-oriented
• Passion for new technology
• Heavy use of OKTA Admin to assist end users with various issues (Add to Groups).
• Experience with Cloud, SAAS Applications, SSO, Apple MAC OS, Windows, wireless technology, video conferencing, email systems, and remote support tools
• Knowledge of cyber security best practices

Responsibilities

• Provide onsite and remote support to end users, as well as solve escalations sent from Service-Desk.
• Resolve priority technology issues in person with a focus on customer service
• Aid in the adoption of new technology through strategic promotional events
• Represent professionally in all interactions
• Identify opportunities to enhance client experience and ensure satisfaction
• Assist with all Studio Ops IT related support for POS and Register machines.
• Asset Management of Employee returned equipment as well as tracking the current status.
• Provide status updates to Management

Daily Duties

• Plan and prioritize daily activities
• Process walk-up service requests and document in tickets
• Resolve Tier 2 (Service Desk) escalated tickets. Monitor and manage ticket queue using Service Now (SNOW)
• Create documentation for staff for training purposes.
• Process and inventory all Hardware Requests for New-Hire’s and current Staff.
• Manage multiple projects and priorities
• Communicate positively with co-workers
• Increase technical proficiency through hands-on experience and training
• Meet service performance goals
• Oversee and manage escalations from HELP Bar

Skills

desktop support, desktop, troubleshoot hardware, troubleshooting software, active directory, jira, servicenow, imaging, Troubleshooting, help desk, help desk support

Top Skills Details

desktop support,desktop,troubleshoot hardware,troubleshooting software,active directory,jira,servicenow,imaging,Troubleshooting

Additional Skills & Qualifications

Must be able to lift 50lbs, lofts of walking all over the studio lot, driving golf carts.

• Active role for a typical desktop support position.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Beverly Hills, CA.

Pay and Benefits

The pay range for this position is $34.72 - $34.72/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Beverly Hills,CA.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.