Desktop Support Tech – Austin (Onsite & Growth)

Novo Construction Inc; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation Time

Paid Holidays

Sick Time

Gym Subsidy

Certification support

Job summary

Novo Construction Inc in Austin is seeking a Desktop Support Specialist to keep our team productive by troubleshooting computers, phones, printers, and conferencing gear, and by setting up new hires. You will support both the office and jobsite environments.

Reporting to the IT Manager, you’ll work with a small team using cloud-based tools and pursue growth through training and certifications, ensuring secure, up-to-date devices and smooth operations across all sites.

Qualifications

• 1+ year of hands-on IT support experience (help desk, desktop support, or equivalent).
• Solid troubleshooting skills across Windows and macOS.
• Genuine curiosity and a love of figuring out why something is broken.
• Patient, clear communicator who can help non-technical users without making them feel rushed.
• Organized and dependable, able to juggle multiple requests in a fast-paced environment.
• Valid driver's license and reliable transportation for jobsite visits.
• CompTIA A+ or similar certification is a plus, not a requirement.
• Applicants must be authorized to work in the United States without current or future visa sponsorship.

Responsibilities

• End-User Support: Be the friendly first point of contact for technology issues, in person and remotely.
• Onboarding & Equipment: Prepare, deploy, and recover laptops and mobile devices for new hires and departing employees.
• Jobsite Technology: Set up and support technology in jobsite trailers, including connectivity, printers, and shared devices.
• Security & Best Practices: Follow established security procedures when handling devices, accounts, and data.
• Team & Growth: Escalate complex issues to senior IT staff with clear, thorough notes and contribute to knowledge base.

Skills

Troubleshooting

Windows

macOS

Customer communication

Organization

Driver's license

Tools

CompTIA A+ certification

Job description

Novo Construction Inc in Austin is seeking a Desktop Support Specialist to keep our team productive by troubleshooting computers, phones, printers, and conferencing gear, and by setting up new hires. You will support both the office and jobsite environments.

Reporting to the IT Manager, you’ll work with a small team using cloud-based tools and pursue growth through training and certifications, ensuring secure, up-to-date devices and smooth operations across all sites.