Desktop Support Supervisor

Bausch Health; Bridgewater Township (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Desktop Support Manager to lead a dedicated team in providing exceptional technical support. This role involves managing both onsite and remote support, ensuring all IT operations run smoothly, and fostering a collaborative environment. Ideal candidates will have extensive IT experience, strong troubleshooting skills, and a commitment to excellent customer service. Join a vibrant culture that encourages innovation and teamwork, where your contributions can significantly impact the lives of many. If you are ready to take on a leadership role and drive positive change, this opportunity is for you.

Benefits

Comprehensive Medical

Dental Insurance

Vision Insurance

401(k) Matching

Tuition Reimbursement

Paid Sick Time

Short-term Disability

Long-term Disability

Employee Discounts

Recognition Awards

Qualifications

• 7+ years of IT experience with strong troubleshooting and repair skills.
• Bachelor's degree required with excellent communication skills.

Responsibilities

• Manage Desktop Support Specialists and provide exceptional service.
• Oversee hardware asset management and maintain IT equipment inventory.

Skills

Troubleshooting

Customer Service

Communication

Attention to Detail

Project Management

Independent Work

Team Collaboration

Education

Bachelor's Degree

Tools

ServiceNow

Cellebrite

InTune

PullPrint

MS Windows

MS Office Applications

Active Directory

Job description

Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of products, primarily in gastroenterology, hepatology, neurology, dermatology, and medical aesthetic devices. Our 7,000 employees share a common goal and values, propelling us to provide essential care to millions of people globally. We seek dedicated individuals who share our sense of urgency, unity, and excellence.

We are looking for a trustworthy and respectful individual who consistently does the right thing. Someone who is imaginative and proactive, with a keen eye for what is possible. A perceptive and adaptive person who is action-oriented. We need a disciplined, focused, and accountable team member. If you embody these values, come join our company and help us shape the future.

We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

Overview:

The Desktop Support Manager will oversee the Customer/Desktop Support Analysts and other technical team members to provide exceptional service to all the Bausch Health Team Members both onsite and remote.

Responsibilities:

• Manage onsite team of Desktop Support Specialists.
• Provide local support and act as the ServiceNow representative for desktop support, tracking trends and communicating issues.
• Responsible for the training of new technicians on the usage of various software platforms being used in desktop management including ServiceNow/Cellebrite/InTune/PullPrint/etc.
• This role is expected to be onsite full time Monday – Friday in Bridgewater, NJ.
• Manage relationships with colleagues to assist in the timely resolution of issues.
• Serve as a primary contact for escalations and provide any de-escalation training as needed.
• Recommend and implement corrective solutions, including offsite repair for remote colleagues.
• Prepare and maintain procedures for logging, reporting, and monitoring desktop and AV operations.
• Manage all hardware assets from acquisition to decommission, including managing any hardware refresh projects.
• Maintain inventory of all IT equipment and manage the hardware procurement and deployment process.
• Manage audio visual (AV) and display signage systems for local and remote sites.
• Coordinate office moves with facilities and provide support for executive global town hall meetings.
• Serve as the primary SME for IT related procedures and processes to improve overall team knowledge.
• Serve as the primary contact for remote backup processes and oversee support for remote office locations.
• Act as the IT liaison to various departments and manage relationships with third-party vendors ensuring the smooth operation of all colleague activities.

Qualifications:

• Bachelor's degree required.
• 7+ years of experience in IT.
• Strong experience in troubleshooting, repairing, and installing computer hardware and software.
• Working knowledge of networking and communications protocols, MS Windows, MS Office Applications, and Active Directory.
• Working knowledge of network services (DNS, DHCP, WINS) a plus.
• Working knowledge of ServiceNow/Cellebrite/InTune/PullPrint.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• A nimble thinker with the ability to adjust at a moment’s notice.
• Shows attention to detail and strong communication skills.
• An independent worker who can manage several projects simultaneously.

Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses, and employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.

If a candidate needs a reasonable accommodation/adjustment due to physical or mental health impairment for any part of the application process, they are encouraged to send their request to [e-mail] or call 908-927-1400 and let us know the nature of the request and their contact information. Please be sure to include the job requisition number.