Desktop Support Specialist - Second Shift

Illuminate USA; Pataskala (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Illuminate USA, located in Pataskala, Ohio, is seeking an IT Support Technician for the second shift to provide technical support during non-standard business hours. This role includes troubleshooting user issues and supporting production and warehouse systems to ensure continuity of operations.

The ideal candidate should have at least 2 years of experience in IT support and relevant educational qualifications. This position requires excellent communication skills and the ability to work independently during off-hours.

Qualifications

• 2+ years of IT support or service desk experience preferred.
• Experience supporting production, warehouse, or manufacturing environments is a plus.
• Ability to work independently during off‑hours with minimal supervision.

Responsibilities

• Provide after‑hours technical support to address critical incidents.
• Troubleshoot and resolve user issues related to system access.
• Support production and warehouse systems to ensure uptime.

Skills

Troubleshooting skills

Excellent communication

Customer service skills

Education

Associate’s or Bachelor’s degree in Information Technology

Job description

Company Overview

Illuminate USA, located in the heart of Central Ohio, is a new standalone joint venture established by two global leaders in renewable energy. We have grown rapidly to over 1,600 associates and operate a 1.1‑million‑square‑foot manufacturing facility in Pataskala. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

Job Overview

The IT Support Technician – Second Shift is responsible for providing timely and effective technical support during non‑standard business hours, ensuring continuity of operations for production, warehouse, and business users.

Key Responsibilities

• Provide after‑hours technical support to address critical incidents and minimize operational disruptions.
• Troubleshoot and resolve user issues related to system access, hardware, and applications.
• Support production and warehouse systems to ensure uptime during second shift operations.
• Maintain and track IT asset inventory, including equipment audits and usage monitoring.
• Improve service desk processes and response efficiency.
• Develop and maintain knowledge base documentation for common issues and resolutions.
• Administer MS Windows Active Directory and support handheld devices (iPhone, Android phone, Zebra PDA).
• Collaborate with cross‑functional teams on IT projects and operational support needs.
• Support external partners (e.g., 3PL) and internal teams during second shift operations.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of IT support or service desk experience preferred.
• Strong troubleshooting skills across hardware, software, and user access issues.
• Experience supporting production, warehouse, or manufacturing environments is a plus.
• Ability to work independently during off‑hours with minimal supervision.
• Excellent communication and customer service skills.

Work Environment

• Second shift (2pm–10pm or similar hours) schedule aligned with business operations.
• On‑site support for production and office environments.
• Coordination with first shift and on‑call IT teams as needed.

Equal Opportunity Statement

We are committed to fostering an inclusive and diverse workplace. Illuminate USA is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.