After-Hours IT Support Tech for Production & Warehouse

Illuminate USA; Pataskala (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Illuminate USA, located in Pataskala, Ohio, is seeking an IT Support Technician for the second shift to provide technical support during non-standard business hours. This role includes troubleshooting user issues and supporting production and warehouse systems to ensure continuity of operations.

The ideal candidate should have at least 2 years of experience in IT support and relevant educational qualifications. This position requires excellent communication skills and the ability to work independently during off-hours.

Qualifications

• 2+ years of IT support or service desk experience preferred.
• Experience supporting production, warehouse, or manufacturing environments is a plus.
• Ability to work independently during off‑hours with minimal supervision.

Responsibilities

• Provide after‑hours technical support to address critical incidents.
• Troubleshoot and resolve user issues related to system access.
• Support production and warehouse systems to ensure uptime.

Skills

Troubleshooting skills

Excellent communication

Customer service skills

Education

Associate’s or Bachelor’s degree in Information Technology

Job description

Illuminate USA, located in Pataskala, Ohio, is seeking an IT Support Technician for the second shift to provide technical support during non-standard business hours. This role includes troubleshooting user issues and supporting production and warehouse systems to ensure continuity of operations.

The ideal candidate should have at least 2 years of experience in IT support and relevant educational qualifications. This position requires excellent communication skills and the ability to work independently during off-hours.