Desktop Support Specialist

accel bi corporation; Raleigh (NC); On-site; USD 65,000 - 70,000; Full time

Job summary

accel bi corporation in Raleigh, NC seeks an experienced Desktop Support Specialist – Expert for a long-term W2 opportunity. This role is 100% onsite with travel required, supporting hardware, software, printers, and active directory environments.

You will image and deploy computers, migrate user data, and provide end-user support while following IT security policies. Local candidates preferred for Raleigh area.

Qualifications

• 7+ years of Desktop/IT support experience.
• Strong hands-on hardware, software, and networking support.
• Experience imaging, configuring, deploying, and software installation.

Responsibilities

• Provide hands-on onsite desktop and end-user support.
• Troubleshoot and resolve service desk incidents and technical issues.
• Image, configure, and deploy computers and required software.

Skills

Desktop support

Hardware troubleshooting

Networking basics

Printer support

ServiceNow

User data migration

End-user support

Documentation

Active Directory

Citrix

Travel willingness

Customer service

Imaging and deployment

Tools

ServiceNow

Citrix

Active Directory

Job description

accel bi corporation is seeking an experienced Desktop Support Specialist – Expert for a long-term W2 opportunity in Raleigh, NC.

Work Arrangement: 100% Onsite

Travel: Required

Employment Type: W2 with accel bi corporation

Compensation: $65,000–$70,000 annually, inclusive of all benefits

Work Authorization: U.S. Citizens and Green Card holders only

Local Candidates: Raleigh, RTP, and surrounding NC candidates strongly preferred

Required Experience

7+ years of Desktop Support / IT Support experience

Required Skills

• Strong hands-on experience supporting computer hardware, mobile devices, software, peripherals, and networking
• Desktop/laptop imaging, configuration, deployment, and software installation
• Local and network printer installation and troubleshooting
• User data and profile migration
• Technical troubleshooting and end-user support
• Technical process and procedure documentation
• Working experience with ServiceNow ticket/call tracking
• Ability to troubleshoot hardware, software, peripheral, and network-related issues
• Strong customer service and communication skills
• Ability and willingness to travel as required

Key Responsibilities

• Provide hands-on onsite desktop and end-user technical support
• Troubleshoot and resolve service desk incidents and technical issues
• Image, configure, and deploy computers and required software
• Install and support local/network printers, scanners, and other peripherals
• Migrate and protect user data and profiles during device replacements
• Maintain technical support procedures and documentation
• Work with application, network, and infrastructure teams to resolve complex issues
• Assist with Active Directory, email, Citrix, DHCP, storage, and related support activities
• Support technical projects and help coordinate team efforts when required
• Follow organizational IT security policies and standards

This is NOT a remote or hybrid opportunity. All work must be performed onsite in Raleigh, NC.

Travel is required for this position.

Candidates must be available for the duration of the assignment.