Desktop Support Specialist

Cherry Bekaert LLP; Raleigh (NC); On-site; USD 55,000 - 81,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision

Paid time off

Retirement plans

Paid Care Leave

Job summary

Cherry Bekaert LLP is seeking a Desktop Support Specialist to provide onsite hardware and endpoint support across firm locations. You will image and deploy laptops, troubleshoot devices, manage asset lifecycles, and support conference rooms and events.

You will collaborate with the Service Desk, Infrastructure, Security, and vendors to maintain endpoint standards. This role requires a high school diploma and 3+ years of progressive desktop support experience, with strong knowledge of Windows

Qualifications

• 3+ years of progressive experience providing desktop support or related IT services.
• Strong knowledge of Windows 10/11 and endpoint hardware.
• Experience with Intune, Autopilot, and Configuration Manager.
• Familiarity with Microsoft 365, Active Directory, and authentication technologies.
• Solid customer service, communication, and problem-solving skills.

Responsibilities

• Deploy, configure, refresh, and manage laptops, desktops, mobile devices, and peripherals throughout the asset lifecycle.
• Troubleshoot, repair, and support endpoint hardware, Windows devices, connectivity, and workplace technology.
• Maintain asset inventory and coordinate procurement, warranties, returns, and device recovery activities.
• Provide onsite support for conference rooms, audiovisual systems, meetings, training sessions, and office events.
• Collaborate with vendors and internal teams to resolve hardware, software, network, and infrastructure issues.
• Support office moves, openings, acquisitions, and technology integration projects.
• Maintain accurate documentation and comply with security, asset management, and IT standards.

Skills

Windows 10/11

Endpoint deployment

Intune

Active Directory

Microsoft 365

Networking basics

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Intune

Windows Autopilot

Configuration Manager

Job description

Desktop Support Specialist### Desktop Support SpecialistApply: On-Site: Raleigh, NC: Full time: Posted Today: End Date: December 28, 2026 (30+ days left to apply): JR101364Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Cherry Bekaert’s Technology team is seeking a **Desktop Support Specialist** to provide onsite technical support for firm-issued hardware, endpoint devices, office technology, and workplace collaboration systems. This role manages laptop imaging and deployment, hardware troubleshooting, device lifecycles, asset tracking, and technology support for office locations. You will serve as a primary onsite resource for hands-on support and collaborate with the Service Desk, Infrastructure, Security, and third-party vendors to maintain endpoint standards and service excellence. ## **As a Desktop Support Specialist, You Will:*** Deploy, configure, refresh, and manage laptops, desktops, mobile devices, and peripherals throughout the asset lifecycle.* Troubleshoot, repair, and support endpoint hardware, Windows devices, connectivity, and workplace technology.* Maintain asset inventory and coordinate procurement, warranties, returns, and device recovery activities.* Provide onsite support for conference rooms, audiovisual systems, meetings, training sessions, and office events.* Collaborate with vendors and internal teams to resolve hardware, software, network, and infrastructure issues.* Support office moves, openings, acquisitions, and technology integration projects.* Maintain accurate documentation and comply with security, asset management, and IT standards.* Contribute to endpoint standardization, process improvements, and continuous service enhancement.* Support occasional after-hours and emergency technology needs.**What You Bring to the Role*** High school diploma or equivalent.* 3+ years of progressive experience providing desktop support, endpoint management, hardware deployment, or related IT support services.* Strong knowledge of Windows 10 and 11, endpoint hardware, mobile devices, and workplace technology.* Experience troubleshooting hardware, peripherals, workstations, and endpoint-related issues.* Proficiency with endpoint deployment and management tools such as Microsoft Intune, Windows Autopilot, Microsoft Configuration Manager, or similar platforms.* Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, and authentication technologies.* Understanding of networking fundamentals, including Wi-Fi, VPN, TCP/IP, and connectivity troubleshooting.* Knowledge of IT asset management, inventory control, and device lifecycle management.* Strong customer service, communication, organizational, documentation, analytical, and problem-solving skills.* Ability to manage multiple priorities, work independently, and collaborate effectively with internal teams and vendors. **What you can expect from us:*** Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect* The opportunity to innovate and do work that motivates and engages you* A collaborative environment focused on enabling you to further your career growth and continuous professional development* Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing* Flexibility to do impactful work and the time to enjoy your life outside of work* Opportunities to connect and learn from professionals from different backgrounds and with different cultures**Benefits Information:**Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.**Pay Range:**$54,800-$80,500**About Cherry Bekaert**Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/ Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.