Desktop Support Specialist

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Morgantown (WV); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Infinity Natural Resources, based in Morgantown, WV, is seeking a Desktop Support Specialist to be the first contact for technical issues in a hybrid environment. You will install, maintain, and troubleshoot employee hardware, software, and peripherals for both in-office and field personnel.

You will provide responsive help desk support, help guide onboarding and offboarding tasks, configure devices and access, and contribute to IT asset inventory and knowledge base materials.

Qualifications

• Associate’s degree or technical certification in Information Technology or related field; 2 years in help desk/IT support.
• Foundational knowledge of Windows OS and standard desktop applications (MS Office 365/Google Workspace).
• Ability to troubleshoot basic hardware, software, and network issues.

Responsibilities

• Provide front-line help desk support, respond to, resolve, and escalate tickets.
• Maintain clear communication with requesters and stakeholders on ticket status.
• Configure new user hardware, install software, and provision accounts per procedures.
• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, printers, and mobiles.
• Provide first-level support for core systems, including emails and VPN.
• Assist with onboarding and offboarding, including account provisioning and asset deployment.

Skills

Windows 10/11

MS Office 365

Google Workspace

Troubleshooting

ITSM ticketing

Remote support

Communication

Onboarding/offboarding

VPN knowledge

ITIL familiarity

Education

Associate's degree or IT cert

Tools

ITSM ticketing systems

Remote support software

Asset tracking tools

ITIL frameworks

Job description

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.

The Opportunity

Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.

Location

This is a hybrid position based out of our Morgantown, West Virginia, office. You’ll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.

What You Will Be Doing

• Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
• Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
• Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
• Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
• Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
• Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
• Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
• Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
• Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
• Actively participate in issue resolution and formal incident response activities.

Your Background

• Associate’s degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
• Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
• Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
• Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
• A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
• Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).