Desktop Support Specialist

cai; Florida; Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

CAI is seeking a Desktop Support Specialist to deliver frontline IT support for desktops, laptops, and peripherals in an onsite Ft. Myers environment. The role targets candidates with 2+ years in technical support and solid knowledge of Windows and macOS, plus experience with Microsoft 365.

The position emphasizes timely incident resolution, strong customer service, and collaboration with IT teams. It is a full-time onsite contract with potential for growth within CAI’s global services.

Formación

• Requires 2+ years in desktop or technical support or help desk.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365 apps and services.
• Familiarity with Active Directory and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service skills.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, devices, printers, and peripherals.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure, and maintain desktop OS and apps.
• Respond to help desk tickets, calls, and walk-in requests promptly.
• Escalate complex issues to higher IT teams as needed.
• Maintain documentation of incidents and configurations.

Conocimientos

Windows support

macOS support

Microsoft 365

Active Directory

Ticketing systems

Remote support

Communication

Customer service

Educación

Associate's or Bachelor's degree in IT or related field

Herramientas

PowerShell

Intune

SCCM

JAMF

Descripción del empleo

Desktop Support Specialist

Req number: R8766

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years' experience in technical support, strong knowledge of both Windows and macOS operating systems, and are looking for your next career move,

Job Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full‑time contract and onsite in Ft. Myers.

What You'll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, and maintain desktop operating systems, applications, and updates
• Respond to help desk tickets, phone calls, and walk‑up support requests in a timely manner
• Escalate complex issues to higher-level IT teams when necessary
• Maintain accurate documentation of incidents, solutions, and system configurations
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
• Support remote users via phone, email, and remote access tools
• Ensure compliance with security policies, including antivirus, patch management, and access controls
• Participate in asset management, inventory tracking, and equipment lifecycle management

What You'll Need

Required:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1‑3 years of experience in a desktop support, technical support, or help desk role
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory and basic networking concepts
• Experience with ticketing systems and remote support tools
• Strong troubleshooting, analytical, and problem‑solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple support requests in a fast‑paced environment

Preferred:

• IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
• Experience supporting mobile devices, including iOS and Android platforms
• Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF
• Experience with PowerShell, Bash, or other scripting and automation tools
• Experience supporting hybrid or enterprise‑scale environments
• Strong documentation and organizational skills
• Ability to work independently and collaboratively within a team environment

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the office

Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor

May require lifting, carrying, and moving computer equipment and peripherals up to 40 pounds

Frequent interaction with employees and stakeholders at all levels of the organization

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selecti