Desktop Support Specialist

Freeman Health System; Joplin (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Paid time off (PTO)

Job summary

Freeman Health System in Joplin, Missouri is seeking an IT Support professional for full-time on-site service. You will assist end users, troubleshoot issues, and document resolutions while following established guidelines under supervision.

The role requires an IT-related degree or trade school background, plus CompTIA A+ or Google IT Support Professional Certification within 120 days. On-site orientation is required; this is not a remote position, with Freeman offering extensive benefits.

Qualifications

• Must be located in MO, KS, AR or OK to qualify (Missouri required).
• Degree in IT or trade school; A+ or Google IT Support Professional Certification within 120 days.

Responsibilities

• Provide end-user IT support across multiple areas.
• Identify, research, and resolve technical problems.
• Respond to phone, email, and staff requests for assistance.
• Document, track, and monitor issues to ensure timely resolution.

Skills

Technical support

Problem solving

Phone etiquette

Email support

Education

Degree in IT related field or Trade School

Tools

CompTIA A+ Certification

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. About Us - Information Technology (IT) Flexible scheduling. On the job training. Gain exposure to new and advanced technology in the healthcare setting. Schedule: Full-time

What You'll Do

Provides support to end users in a variety of areas. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors problems or issues to ensure a timely resolution. Relies upon instruction and pre-established guidelines to perform the functions of the job. Work under immediate supervision.

Requirements

Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify. Candidates must be able to attend new hire orientation in-person on the designated orientation date. Please note: This is NOT a remote position. Degree in IT related field or Trade School. Current A+ certification or obtain within 120 days. Comptia A+ or Google IT Support Professional Certification within 120 days of hire. HP Self Maintainer Certification with 120 days.

Freeman Perks and Programs For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one! Health, vision, dental insurance Retirement with employer match Wellness program with discounts to Health Insurance or Cash Bonus with Participation Milestone payments with longevity of employment Paid time off (PTO) Extended Sick pay Disability pay Learning Center designated only for Freeman Family members Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Joplin, Missouri #LI-DNI

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center - the region's largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women's and children's services. The system is supported by more than 7,000 employees and is the only Children's Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.