Centralized Scheduling Representative | One Call | Full - Time | Joplin

Freeman Health System; Joplin (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off (PTO)

Wellness program

Job summary

Freeman Health System is seeking a Scheduling Clerk to coordinate patient appointments and support care teams in Missouri. The role involves verifying patient details, ensuring accurate scheduling, and serving as a key contact for patients, providers, and staff.

Candidates should have a high school diploma or equivalent and at least one year in customer service or healthcare administration. Strong communication and confidentiality are essential, with basic computer skills and adaptability in a

Qualifications

• High school diploma or equivalent required.
• 1 year+ customer service or healthcare admin experience preferred.
• Clear communication by phone, writing, in person.
• Ability to maintain confidentiality and handle sensitive information.
• Basic computer skills; learn scheduling/registration software and standard apps.

Responsibilities

• Coordinate appointments and schedule patients per guidelines.
• Verify and update patient information to ensure accurate scheduling.
• Serve as primary contact for patients, providers and internal teams.
• Protect patient privacy and support efficient clinic/hospital operations.

Skills

Customer service

Clear communication

Multitasking

Confidentiality

Computer literacy

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Office applications

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full-Time Days (40 hrs/week)

What You'll Do

Scheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.

Requirements

• High school diploma or equivalent or minimum of 1 year of related work experience.
• Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).
• Ability to communicate clearly and professionally by phone, in writing and in person.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.
• Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.

Preferred Requirements

• Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.
• Experience with electronic health records (EHR) and/or scheduling platforms.
• Knowledge of medical terminology and common diagnostic/procedural visit types.
• Experience with insurance verification, referrals, and prior authorization workflows.
• Bilingual skills (as applicable to patient population).

Freeman Perks and Programs

For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one! Health, vision, dental insurance Retirement with employer match Wellness program with discounts to Health Insurance or Cash Bonus with Participation Milestone payments with longevity of employment Paid time off (PTO) or Flex time off (FTO) Extended Sick pay Learning Center designated only for Freeman Family members Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc. #LI-DNI Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.