Desktop Support

TEKsystems; Gardner Township (ND); On-site; USD 45,000 - 70,000; Full time

Job summary

TEKsystems is seeking a customer-focused Desktop Support Technician to deliver hands-on support for end users, devices, and workplace technology. You will troubleshoot hardware, software, and connectivity issues while providing excellent service to employees and executive stakeholders.

The role covers onsite and remote support for desktops, laptops, mobile devices, printers, imaging, and network equipment. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• 2+ years of desktop support experience.
• Experience troubleshooting Windows-based workstations, hardware, software, and peripherals.
• Strong TCP/IP networking knowledge and diagnostics.
• Experience supporting wired and wireless networks.
• Familiarity with SCCM, imaging, and software deployment.
• Experience with MDM solutions, ideally Cisco Meraki.
• Knowledge of PowerShell and endpoint administration.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, maintain, and repair computer systems and end-user hardware.
• Troubleshoot OS, software, connectivity, and performance issues.
• Use diagnostics and monitoring tools to identify and remediate problems.
• Support local servers, network infrastructure, and monitoring platforms to maintain uptime.
• Document incidents and resolutions in ticketing systems.
• Configure wired and wireless network connectivity for users and remote sites.
• Assist with deployment of high-speed internet, APs, and job-site networks.
• Troubleshoot TCP/IP networking issues including DNS, DHCP, VPN.
• Support desktop imaging, software deployment, and client-side configuration using SCCM.
• Assist with PowerShell scripting for admin tasks.
• Manage and support mobile devices via MDM platforms such as Cisco Meraki.
• Deliver exceptional customer service to employees at all levels.
• Provide technical assistance to internal and external clients for timely resolution.
• Explain complex tech concepts clearly to non-technical users.
• Collaborate with internal teams, vendors, and third parties to resolve issues efficiently.
• Support executive stakeholders with professionalism and discretion.

Skills

Desktop support experience

Windows troubleshooting

TCP/IP networking

Executive support

Customer service

Hardware & peripherals

Wireless networking

Tools

SCCM

PowerShell

Cisco Meraki MDM

Imaging & deployment tools

Job description

We are seeking a customer-focused Desktop Support Technician to provide hands‑on technical support for end users, devices, networks, and workplace technology. This individual will be responsible for troubleshooting hardware, software, and connectivity issues while delivering exceptional customer service to employees and executive stakeholders. The ideal candidate combines strong technical expertise with excellent communication skills and the ability to work in a fast‑paced environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and repair computer systems and end‑user hardware.
• Troubleshoot and resolve operating system, software, connectivity, and performance‑related issues.
• Utilize diagnostic tools and monitoring solutions to identify and remediate technical problems.
• Support local servers, network infrastructure, and monitoring platforms to help maintain system uptime and reliability.
• Document incidents, service requests, resolutions, and technical procedures within ticketing systems.

Networking & Systems Support

• Configure and support wired and wireless network connectivity for users and remote sites.
• Assist with deployment and setup of high‑speed internet connections, wireless access points, and job‑site network environments.
• Troubleshoot TCP/IP networking issues, including DNS, DHCP, VPN, and connectivity‑related problems.
• Support desktop imaging, software deployment, and client‑side configuration using SCCM and other endpoint management tools.
• Assist with PowerShell scripting and automation for system administration tasks.
• Manage and support mobile devices through MDM platforms such as Cisco Meraki.

Customer Service & End User Support

• Deliver exceptional customer service while supporting employees across all levels of the organization.
• Provide technical assistance to both internal and external clients, ensuring timely issue resolution.
• Communicate complex technical concepts in a clear and understandable manner to non‑technical users.
• Partner with internal teams, vendors, and third‑party providers to resolve technical issues efficiently.
• Support executive‑level stakeholders, including attorneys, senior leadership, and C‑suite executives, with a high degree of professionalism and discretion.

Required Qualifications

• 2+ years of experience in desktop support, technical support, or help desk environments.
• Experience troubleshooting Windows‑based workstations, hardware, software, and peripheral devices.
• Strong understanding of TCP/IP networking principles and troubleshooting methodologies.
• Experience supporting wired and wireless network environments.
• Familiarity with SCCM, desktop imaging, and software deployment practices.
• Experience with MDM solutions, preferably Cisco Meraki.
• Working knowledge of PowerShell and endpoint administration tools.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• CompTIA Network+ certification or equivalent networking experience.
• Experience supporting executive or VIP users.
• Familiarity with server support, system monitoring, and alerting tools.
• Experience working with vendors and third‑party technology providers.

Key Skills

• Desktop Support
• Windows Support
• Hardware & Software Troubleshooting
• SCCM
• PowerShell
• TCP/IP Networking
• Wireless Networking
• Cisco Meraki MDM
• Device Imaging & Deployment
• Executive Support
• Customer Service
• Incident Management
• Network Troubleshooting