Desktop Support Specialist

Programmers.io; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Programmers.io is seeking a Desktop Support Specialist to provide hands‑on and remote technical support for enterprise hardware, operating systems, and core business applications. You will provision, maintain, and troubleshoot Dell Windows laptops and Apple Mac workstations while ensuring high customer satisfaction and minimal downtime.

You will deploy devices with Microsoft Intune and Windows Autopilot, manage endpoints with Tanium, and handle incidents in ServiceNow.

Qualifications

• 2–4 years of technical support or desktop engineering experience in a corporate environment.
• Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
• Strong proficiency with IT tooling and incident management processes.

Responsibilities

• Endpoint Management & Provisioning: Build, configure, and deploy Windows (Dell) devices using Microsoft Intune and Windows Autopilot and macOS devices with Jamf.
• Ticket & Lifecycle Management: Log, prioritize, elevate, and resolve user requests and incidents within ServiceNow while meeting established SLAs.
• Endpoint Operations & Security: Utilize Tanium for real‑time endpoint query and compliance tracking across the fleet.
• Hardware & Software Support: Diagnose and repair hardware failures, system crashes, network connectivity issues, and peripheral problems for Dell laptops, Macs, monitors, and docking stations.
• Asset Tracking: Maintain accurate inventory records in ServiceNow throughout the asset lifecycle, including onboarding, offboarding, repairs, and disposals.

Skills

Windows 11

macOS

Dell laptops

Communication

OpenLDAP

Java Solutions

Microsoft Entra Identity

Tools

Active Directory

Intune

Autopilot

Tanium

ServiceNow

Jamf

Job description

Role

Desktop Support Specialist

Required Skills

Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.

Tooling Proficiency

• Active Directory (Domain services, Group Policy, account provisioning).
• Microsoft Intune & Autopilot (zero-touch deployment, compliance policies).
• Tanium (endpoint management, data gathering, software deployment).
• ServiceNow (ITSM incident and request management).

Skills

Microsoft Entra Identity Management, Windows 11, Communication, OpenLDAP, Java Solutions, ServiceNow Experience Required: 2-4 Years

Job Summary

The Desktop Support Specialist provides hands‑on and remote technical support for enterprise hardware, operating systems, and core business applications. This role is responsible for provisioning, maintaining, and troubleshooting Dell Windows laptops and Apple Mac workstations while ensuring high customer satisfaction and minimal downtime.

Key Responsibilities

• Endpoint Management & Provisioning: Build, configure, and deploy Windows (Dell) devices using Microsoft Intune and Windows Autopilot and macOS devices with Jamf.
• Ticket & Lifecycle Management: Log, prioritize, elevate, and resolve user requests and incidents within ServiceNow while meeting established SLAs.
• Endpoint Operations & Security: Utilize Tanium for real‑time endpoint query and compliance tracking across the fleet.
• Hardware & Software Support: Diagnose and repair hardware failures, system crashes, network connectivity issues, and peripheral problems for Dell laptops, Macs, monitors, and docking stations.
• Asset Tracking: Maintain accurate inventory records in ServiceNow throughout the asset lifecycle, including onboarding, offboarding, repairs, and disposals.

Required Qualifications

• Experience: 2-4 years of technical support or desktop engineering experience in a corporate environment.
• OS & Hardware Mastery: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
• Tooling Proficiency: Active Directory (Domain services, Group Policy, account provisioning).
• Microsoft Intune & Autopilot (zero-touch deployment, compliance policies).
• Tanium (endpoint management, data gathering, software deployment).
• ServiceNow (ITSM incident and request management).
• Troubleshooting: Strong analytical skills to diagnose hardware, software, and basic network issues (VPN, Wi‑Fi).
• Communication: Excellent customer‑facing skills with the ability to explain technical concepts to non‑technical users clearly. Excellent team player.