Desktop Support specialist

Intratek Computer, Inc.; Charlotte (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. is seeking an IT Desktop Support specialist to provide Level II support at our Charlotte, NC site. You will support Windows 10/11, Microsoft Office, and hardware in a dynamic environment.

Responsibilities include PC refreshes, imaging, hardware rollouts and migrations, relocations, and collaboration with the On-site Service Desk Manager or Sr. Technician. A High School Diploma with A+/MCP preferred; reliable transportation required.

Qualifications

• High School Diploma required; A+ or MCP preferred.
• Teamwork and communication skills essential.
• Must pass government background check and be able to lift 50 pounds.

Responsibilities

• Provide Level II IT support for the client's Service Desk.
• Handle PC refresh, imaging, hardware rollouts, migrations, upgrades and relocations.
• Collaborate with On-site Service Desk Manager and Sr. Technician.
• Support Windows 10/11 and Microsoft Office applications.

Skills

Teamwork

Communication

Problem solving

Reliable transportation

Education

High School Diploma

A+ Certification

MCP certification

Tools

Active Directory

Windows 10/11

MS Office

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state‑of‑the‑art customized information technology solutions. From our many offices nationwide we have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

• IT Desktop Support specialist
• Onsite
• Charlotte, NC
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

JOB DESCRIPTION:

The Desktop Support specialist provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk. These projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc. The chosen individual will work under the direction of the on‑site Service Desk Manager and/or Sr. Service Desk Technician.

Software platforms include Microsoft Windows 10 operating systems, Microsoft Office Suite software, unique applications; HP and Dell laptops, Dell desktops and handheld devices. Must also have the ability to multi‑task efficiently in a fast paced and changing environment. Team works under the direction of the On‑site Service Desk Manager.

Qualifications Needed:

• High School Diploma, A+ Certification and or MCP certification or better is preferred.
• Must be able to work equally well in a team environment as well as individually.
• Maintain excellent communication with the Service Desk Manager on all tasks and projects.
• Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability.
• Must have reliable transportation.
• Pass government‑level background check.
• Ability to lift 50 pounds of equipment.

Preferred Technical Qualifications:

• Active Directory (AD):
  • 1-2 years of experience working with organising objects, domains administration, users, groups, computers.
• Hardware Troubleshooting:
  • 3-5 years of component level diagnostic techniques such as A+ standards, bread‑boarding (electronics method), process of elimination, media diagnostics, Power on Self‑Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS‑DOS Commands (DIR, SCANDISK, etc…)
• Network Troubleshooting:
  • 2-3 years of end‑user level network troubleshooting, network card inspection (lights), MS‑DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows.)
• Microsoft Operating System Proficiency:
  • 1-2 years of experience with Windows navigation for Win10 & Win11. Running Windows Explorer, navigating the files and folders, locating specific files, configuring the view, customizing user favorites.
• Microsoft Office Troubleshooting:
  • 1-2 years of experience with general troubleshooting in the areas of installation of 32 and 64 bit versions, setting up signatures, locating documents.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.