Desktop Support Specialist

Lidl US; Arlington (VA); Hybrid; USD 48,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Specialist to enhance their IT Service Desktop team. This role is crucial in delivering high-quality IT services to both US and international users, ensuring smooth operations and effective problem resolution. You'll be responsible for managing IT incidents, providing technical support, and maintaining system stability. Join a forward-thinking company that values its employees with a generous benefits package, including medical coverage, paid time off, and a 401k plan with company match. If you're passionate about IT and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid Holiday

Paid Time Off (PTO)

401k Plan with company match

Group Term Life Insurance

Short & Long-Term Disability Insurance

Parental Leave

Additional Paid Time-Off

Qualifications

• Bachelor's degree or 5+ years of experience in IT support.
• Proficient in troubleshooting and resolving IT issues.

Responsibilities

• Provide 1st and 2nd level IT support for users.
• Monitor IT systems and ensure their stability.
• Assist in developing training materials for users.

Skills

Verbal and written communication skills

Organizational skills

Microsoft Office Suite proficiency

Troubleshooting skills

Networking concepts (DNS, DHCP, etc.)

PC repair and troubleshooting

Education

Bachelor's degree

1-3 years of experience in related field

5+ years of experience in lieu of degree

Tools

Remote support tools

Google Workspace

Windows 11

Job description

Join to apply for the Desktop Support Specialist role at Lidl US

Join to apply for the Desktop Support Specialist role at Lidl US

Get AI-powered advice on this job and more exclusive features.

Summary

Lidl US is searching for the next Desktop Support Specialist to join our IT Service Desktop team! The Desktop Support Specialist supports the business by providing IT services to US and International users. The role facilitates high quality IT services that support and enhance the business wherever the systems are used.

• This position reports to our Headquarters in Arlington, VA on a hybrid, 3-day in office, schedule**
  
  

Summary

Lidl US is searching for the next Desktop Support Specialist to join our IT Service Desktop team! The Desktop Support Specialist supports the business by providing IT services to US and International users. The role facilitates high quality IT services that support and enhance the business wherever the systems are used.

• This position reports to our Headquarters in Arlington, VA on a hybrid, 3-day in office, schedule**
  
  

What You’ll Do

Essential Functions

• Oversees and manages assigned project and/or departments data, ensuring it meets predetermined contractual or policy requirements
• Conduct data entry and data management for various department projects
• Assist with the development of training materials such as manuals, handbooks, presentations, diagrams, workflows, and project plans
• Provide qualified 1st and 2nd level support for users in the organization in order to swiftly rectify incidents and problems of IT systems
• Record incidents in the support tool for documentation and traceability purposes
• Provide support to US and International users in technical matters and answer queries involving the use of the available IT equipment
• Assign system access rights and install software/hardware in accordance with the relevant local and global procedures
• Monitor IT systems
• Resolve and facilitate the resolution of incidents and problems and where required liaise with the appropriate national or international specialists
• Ensure a stable and cost-efficient operation of specific IT systems used throughout the organization
• Adhere to service levels agreements with end users
• Provide IT services as part of the IT Service Desk team within defined shift service hours including on-call duties outside regular business hours
• Ensure high standards of quality, stability and consistency of the IT system environment according to the Principles of Administration and international guidelines
• Responsible for the setup, take down and re-location of all PC systems and other IT equipment
• Perform other duties as assigned
  
  

What You’ll Need

Required Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office Suite or related software
• Ability to work independently
• Advanced troubleshooting skills in a multi-user high-pressure environment
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
  
  

Preferred Knowledge, Skills, Abilities

• Experience with remote support tools and software
• Familiarity with ITIL practices and methodologies
  
  

Required Education, Certifications/ Licenses, Related Experience

• Bachelor’s degree
• 1-3 years of experience in a related field
• In lieu of degree, 5+ years of experience in related field will meet the education and related experience requirements listed above
  
  

Preferred Education, Certifications/ Licenses, Related Experience

• Experience with Google Workspace and Windows 11 is preferred
• Certifications such as CompTIA A+, Network+, or similar are preferred
  
  

Physical Job Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
  
  

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

• Medical | Dental | Vision coverage
• Paid Holiday & Paid Time Off (PTO)
• 401k Plan (+ 5% company match and 2 year vesting schedule)
• And so much more, visit our benefits page for more details and the latest updates
  
  

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Lidl US by 2x

Sign in to set job alerts for “Desktop Support Specialist” roles.

Bethesda, MD $48,000.00-$66,000.00 3 months ago

Bethesda, MD $56,000.00-$76,000.00 3 months ago

Bethesda, MD $60,800.00-$70,200.00 3 months ago

Rockville, MD $60,800.00-$70,200.00 2 months ago

Bethesda, MD $68,000.00-$82,200.00 3 months ago

Washington, DC $48,804.00-$70,000.00 5 hours ago

Washington DC-Baltimore Area $70,000.00-$85,000.00 2 weeks ago

Ashburn, VA $50,000.00-$55,000.00 1 week ago

Desktop Support-Trading floor/Capital market

Mid Desktop Support (Windows-Mac) (NEI-11)

Help Desk Specialist - Active DoD Security Clearance

Arlington, VA $65,000.00-$70,000.00 2 weeks ago

Desktop Services Support Operations Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.