Customer Support Specialist, Luxury Stores Customer Service

Amazon; Arlington (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Specialist for Luxury Stores, where your passion for luxury fashion meets exceptional customer service. This fully remote role offers the chance to be the voice of a growing luxury brand, assisting customers with their inquiries and ensuring a high-touch experience. With a focus on customer satisfaction, you'll thrive in a dynamic environment, engaging with clients through various channels. If you have a knack for communication and a commitment to excellence, this opportunity is perfect for you to shine in the luxury retail space.

Qualifications

• 2+ years of experience in luxury customer service or retail.
• Excellent verbal and written communication skills.
• Ability to work under pressure in high-volume environments.

Responsibilities

• Act as a brand ambassador for Amazon Luxury Stores.
• Resolve customer issues across multiple channels.
• Provide critical service and product information.

Skills

Customer Service

Communication Skills

Problem Solving

MS Office Proficiency

High-Volume Environment Experience

Education

High School Diploma or Equivalent

Tools

Computers

Smartphones

Internet Browsers

Job description

Customer Support Specialist, Luxury Stores Customer Service

Job ID: 2934458 | Amazon.com Services LLC - A57

Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new, innovative ways? Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally.

The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our customers.

Amazon Luxury Stores is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end, luxury merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multi-tasked, dynamic environment. This is a full-time, direct-hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights, weekends, holidays, and overtime.

This role is fully remote; candidate location restrictions may apply.

Basic Qualifications

• 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
• Excellent verbal and written communication skills with the ability to handle difficult conversations with empathy and integrity
• Confidence to make decisions regarding late returns, faulty goods, and concessions if necessary
• Ability to work a set schedule, including nights, weekends, and holidays, with required overtime during peak times
• Ability to work entire shift on a computer using a headset, with the option to turn on camera when requested
• Home work area free from background noise, with reliable internet connection
• Experience working under pressure in high-volume environments while maintaining standards
• Proficiency with MS Office and internet browsers; comfortable with computers and smartphones
• High school diploma or equivalent

Key Job Responsibilities

• Act as a brand ambassador for Amazon Luxury Stores, providing high-touch service
• Be the first point of contact to resolve customer issues across multiple channels
• Respond to inquiries about fit, fashion trends, product availability, and promotions via phone, email, and chat
• Provide critical service and product information to ensure customer satisfaction
• Demonstrate comprehensive knowledge of Amazon Luxury Store’s products and services
• Handle customer inquiries professionally within service level agreements
• Ensure accurate data capture and provide insights into customer feedback
• Utilize various software programs to resolve inquiries and escalate technical issues
• Work with external shipping contractors to assist with domestic and international issues