Desktop Support Officer - Site Lead (Education)

Centorrino Technologies; Deer Park (OH); On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Extensive training & development

Discounts & benefits to maximise money

Cost-price IT equipment for personal/fi

Team events and culture activities

Job summary

Centorrino Technologies in Deer Park, Victoria, invites applications for a Desktop Support Officer – Site Lead to oversee day-to-day operations and deliver high-quality onsite technical support. You will diagnose hardware and software issues across Macs, PCs and tablets, while taking ownership of problems and coordinating with third parties.

You will supervise and mentor a team of Desktop Support Officers, deliver training to keep the team’s skills current, and build strong client relationships

Qualifications

• Exceptional customer service mindset with tech issue resolution.
• Strong interest in technology and system health.
• Willingness to learn new technologies and liaise with staff.
• Excellent verbal and written communication skills.
• Flexible, proactive attitude with ability to work extra hours when needed.

Responsibilities

• Ensure smooth day-to-day operations of customer environments.
• Provide onsite technical support across multiple locations.
• Diagnose and resolve hardware and software issues on devices (Macs, PCs, tablets).
• Take ownership of technology issues and liaise with third parties.
• Supervise and mentor a team of Desktop Support Officers.
• Facilitate training to keep skills up to date.
• Build strong relationships with clients and gather feedback.

Skills

Customer service

Technical troubleshooting

Communication skills

Team leadership

Training and mentoring

Adaptability

Problem solving

Stakeholder engagement

Tools

Mac hardware

PC hardware

Tablet devices

Voice platforms

Job description

Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Deer Park.

What you'll do:

• Ensure the smooth day-to-day operations of customer environments.
• Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
• Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
• Take ownership of day-to-day technology issues and liaise with external third-party organisations.
• Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
• Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
• Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
• Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
• Ensure adherence to company policies, procedures, and security protocols in all support activities.
• Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the highest quality solutions.

What you'll bring:

• A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
• A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
• Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
• Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
• A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
• Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
• Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

Why you'll love working here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work!

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.