Desktop Support Lead/ Desktop Engineer

eTeam; BLOOMINGTON (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Lead/Engineer to provide exceptional first-level support for end users. This role involves troubleshooting various devices, including PCs and printers, while ensuring outstanding customer service. You will be responsible for managing support requests, performing installations, and maintaining high service satisfaction levels. If you're passionate about technology and enjoy helping others, this is a fantastic opportunity to make a significant impact in a dynamic work environment. Join a team that values your skills and dedication!

Qualifications

• Technical school certification or 2-4 years of relevant experience required.
• A+ certification is desired, along with OEM Certifications.

Responsibilities

• Provide first-level support for end users via chat or phone.
• Perform troubleshooting and repair for PCs, laptops, and printers.
• Communicate proactively with end users regarding support status.

Skills

Communication Skills

Customer Service Skills

Interpersonal Skills

Troubleshooting Skills

Ability to Lift 50 lbs

Education

Technical School Certification

2-4 Years Relevant Experience

Tools

Basic Repair Kit

Job description

Join to apply for the Desktop Support Lead/ Desktop Engineer role at eTeam.

2 weeks ago Be among the first 25 applicants.

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.50/hr

Position Details

• Position: Desktop Support Technician
• Location: Bloomington, MN 55437
• Duration: 6 Months
• Pay rate: $20/hr on W2

Must Have

Primarily responsible for providing first-level support through handling incoming queries and help requests from end users, either via chat or over the phone, using request fulfillment and incident management processes, in line with Service Desk objectives.

Responsibilities

1. Perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
2. Provide support to client-identified VIPs.
3. Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and related activities.
4. Perform Install/Move/Add or Change (IMAC) activities.
5. Perform all assigned desk-side support activities.
6. Display outstanding technical and professional services skills at all times.
7. Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines.
8. Proactively communicate with end users and service desk personnel regarding arrival times, repair estimates, and repair status.
9. Understand and follow all documented service operations policies and procedures.
10. Other duties or certifications may be assigned to meet business needs.

Education and Experience

Typically requires technical school certification or equivalent of 2-4 years of relevant experience.

Certifications and Qualifications

• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Skills

• Excellence in communication and customer-facing skills.
• Strong oral, written, and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.