Desktop Support/ Help Desk/ Field Support (Loveland) – Colorado, North America

Axiom Technologies Pty Ltd.; Loveland (CO); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Axiom Technologies Pty Ltd. seeks a capable IT Support Technician to provide on-site and remote end-user assistance within the corporate desktop environment. You will resolve issues, install and update software, and ensure service levels are met across client sites.

The role requires 1-2 years of IT experience, ability to travel, and strong problem-solving skills. Lifting up to 50 lbs and driving to locations are part of the job; flexibility for after-hours support may be needed.

Qualifications

• Bachelor-level CS/engineering degree or equivalent.
• Professional certifications (CompTIA A+/MCP) or higher preferred.

Responsibilities

• Provide 1st/2nd level support to end-users on-site or remote.
• Install, upgrade, and troubleshoot Windows OS and Office suites.
• Carry out routine preventive maintenance on desktops and printers.
• Maintain accurate ticket updates and SLA adherence.
• Travel to client locations as required (60-700 miles range).
• Communicate issue status and resolution promptly to customers.
• Ensure asset inventory is controlled and documented.

Skills

Customer communication

On-site travel

Hardware troubleshooting

Preventive maintenance

Physical fitness

Team collaboration

Education

Bachelor of Engineering - CS

CompTIA A+ / MCP

Tools

LAPTOP & cables

Screwdriver toolkit

Basic IT troubleshooting

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Provide timely communication on issue status and resolution.
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Maintain ticket updates for all reported incidents.
• Break Fix, fault diagnosis and resolution
• Additional requirements may exist if the offer of employment is extended
• Proven analytical, troubleshooting and problem-solving skills

IT Skills andExperience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must be able to pass annual criminal and motor vehicle background
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

• Microsoft Office applications
• Active Directory
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Mobile device management including IOS and Android devices
• Mac operating system, to support Apple pc users.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

• Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Requisite

• 1-2 years of relevant experience.
• Ready to travel 60-700 Miles as per the requirement.
• Having Tools and Cables like: Windows Laptop, LAN Cable, Console cable, Screwdriver Toolkit and Basic IT Troublshhoting skills
• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)

What next?

Job Category

Technical