IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer/Dispatch/On-Demand) (Pa[...]

Axiom Technologies; Parkersburg (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support resource to coordinate a range of activities and provide onsite/on-call assistance to end-users in our desktop computing environment to ensure timely and accurate service delivery.

The role requires experience with Windows OS, SCCM deployments, printer and MS Office support, strong customer service, and the ability to travel within 10–20 miles as needed.

Qualifications

• 2+ years of relevant IT/desk-side support experience.
• Experience with Windows OS (7/8/10) and macOS familiarity.
• Deployment tools like SCCM knowledge and SOE understanding.
• Printer, MS Office installation and troubleshooting expertise.

Responsibilities

• Provide onsite/on-call end-user support in the desktop environment.
• Troubleshoot hardware/software issues and interface with users.
• Assist with software/hardware installations and SCCM-related tasks.

Skills

OS Troubleshooting

Windows OS

Printer Support

MS Office

Customer Service

Time Management

Tools

SCCM

Active Directory

Exchange

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

• Reliable transportation
• Flexible schedule and commitment to work on demand when required
• Resilient and able to face and resolve conflicts.
• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Customer-oriented and cool-tempered.
• Works well under pressure.Pro-active/Self-starter.Team player.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.
• Ready to travel 10-20 Miles as per the requirement
• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)

Job Features

Job Category

Technical