Desktop Support Engineer – USA

Axiom Technologies; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Axiom Technologies in Kentucky is seeking a capable Dispatch/On-demand field support resource to coordinate tasks from simple to complex, providing on-site assistance for end-user IT equipment.

The role welcomes entry-level candidates, requires flexibility to travel and be available for on-site support and on-call shifts to ensure timely, accurate service delivery across our desktop computing environment.

Qualifications

• Experience troubleshooting computers, printers, and network devices.
• Experience with dispatch on-call or on-demand field support.
• Flexibility and willingness to travel.
• Prior experience is preferred but not mandatory; entry-level candidates are welcome to apply.

Responsibilities

• Coordinate IT dispatch and field support tasks.
• Provide on-site assistance to end-users with end-user IT equipment.
• Respond promptly to on-call or on-demand field support requests.
• Ensure timely and accurate service delivery.

Skills

Troubleshooting

Field support

On-site support

Will travel

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role Overview

We are looking for a capable resource for Dispatch/on-demand field support to coordinate activities ranging from simple tasks to complex ones. This role will provide on-site assistance to end-users with the organisation’s end-user IT equipment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Previous experience troubleshooting computers, printers, and network devices is advantageous.

Experience with dispatch on-call or on-demand field support.

Flexibility and willingness to travel.

Prior experience is preferred but not mandatory; entry-level candidates and freshers are welcome to apply.