desktop support engineer intern

Crest climber software solution pvt ltd; Indiana; In loco; USD 1600 - 5600; Part-time

Vantaggi offerti da questo lavoro

Food provided

Leave encashment

Paid sick time

Paid time off

Work from home

Descrizione del lavoro

Crest climber software solution pvt ltd is seeking a Desktop Support Engineer Intern to provide entry-level IT assistance and learn core service-desk workflows. You will help employees troubleshoot hardware, software, and network issues in a hands-on, in-person setting in Chennai.

The role targets freshers, with Tamil language preference, basic OS knowledge, and familiarity with Microsoft 365 and Outlook. Monthly pay ranges from ₹13,847 to ₹47,039, with benefits including food, leave encashment,

Competenze

• Entry-level Desktop Support Engineer Intern role learning core IT workflows.
• First-Level Support: initial contact for computer, printer, or application issues.
• Hardware & Software Setup: install/ configure operating systems and standard software.
• User Onboarding & Offboarding: prepare workstations, provision accounts, collect assets.

Mansioni

• Assist with basic LAN, Wi-Fi, IP, DNS, and VPN issues.
• Log support requests and track resolutions in helpdesk systems.
• Maintain IT inventory records and asset allocations.

Conoscenze

IT support basics

Customer service

Problem solving

Formazione

Bachelor's (Preferred)

Strumenti

Windows OS

macOS

Linux

Microsoft 365

Outlook

Descrizione del lavoro

• A Desktop Support Engineer Intern provides entry-level IT assistance, helping employees troubleshoot hardware, software, and network issues while learning core technical and service-desk workflows
• Key Responsibilities
• First-Level Support: Act as the initial point of contact for employees experiencing computer, laptop, printer, or application problems. [1]
• Hardware & Software Setup: Install, configure, and update operating systems (Windows, macOS, or Linux) and standard office software like Microsoft 365 and Outlook. [1, 2]
• User Onboarding & Offboarding: Prepare workstations, provision user accounts, set up peripherals, and collect assets from departing staff. [1]
• Network & Connectivity Troubleshooting: Assist with basic LAN, Wi-Fi, IP addressing, DNS, and VPN issues. [1]
• Ticketing & Documentation: Log support requests, track resolution progress in helpdesk systems, and update internal knowledge bases or FAQs. [1, 2]
• Asset Management: Help maintain IT inventory records, hardware serial numbers, and equipment allocation lists
• Tamil candidates only
• Chennai Candidates and Freshers only

Pay: ₹13,847.00 - ₹47,039.00 per month

Benefits

• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Education

• Bachelor's (Preferred)

Work Location: In person