Desktop Support Engineer: Fast, Reliable IT Champion

Brainotech IT Solutions GmbH; Sidney (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Brainotech IT Solutions GmbH is seeking a Desktop Support Engineer to deliver first and second-level IT support, ensuring smooth day-to-day operations for end users in a fast-paced environment.

You will troubleshoot hardware, software, and network issues, manage tickets within SLAs, and support Windows 11, Office 365, Active Directory, and GPOs, with a focus on uptime and customer satisfaction.

Qualifications

• 2–3 years of desktop support or IT helpdesk experience.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory and Group Policy (GPOs).

Responsibilities

• Provide first and second-level technical support for end-user issues.
• Troubleshoot hardware, software, and application-related problems.
• Perform break-fix support, fault diagnosis, and resolution.
• Manage and resolve tickets within defined SLAs.
• Install, configure, and maintain Windows systems and applications.
• Support desktop/laptop hardware, printers, and peripheral devices.
• Maintain accurate documentation of incidents and resolutions.
• Follow escalation processes for complex technical issues.

Skills

Windows 11

Microsoft Office 365

Active Directory

Group Policy (GPOs)

Hardware troubleshooting

Networking basics

Communication skills

Analytical problem-solving

Education

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Active Directory

GPOs

Microsoft 365

Job description

Brainotech IT Solutions GmbH is seeking a Desktop Support Engineer to deliver first and second-level IT support, ensuring smooth day-to-day operations for end users in a fast-paced environment.

You will troubleshoot hardware, software, and network issues, manage tickets within SLAs, and support Windows 11, Office 365, Active Directory, and GPOs, with a focus on uptime and customer satisfaction.